82,399,351 programs installed

Should I remove Customer Service Agent?

What percent of users and experts removed it?
1% remove it99% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
United States Rank #34,646
Reach 0.0009%


3.0.0 100.00%

Other programs by My Computer Works

Customer Service Agent


Customer Service Agent is a software program developed by My Computer Works. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. The primary executable is named CustomerServiceAgent.exe. The setup package generally installs about 14 files and is usually about 1.28 MB (1,339,793 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 8. While about 95% of users of Customer Service Agent come from the United States, it is also popular in Canada.

Program detailsProgram details

URL: www.mycomputerworks.com
Installation folder: C:\Program Files\Remote Support\Customer Service\Agent\
Uninstaller: MsiExec.exe /X{B86157F0-3C43-4C6D-BC22-DF35D10338C5}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.28 MB
Language: English (United States)

Program filesFiles installed by Customer Service Agent

Program executable:CustomerServiceAgent.exe
Customer Service Agent
Path:C:\Program Files\Remote Support\Customer Service\Agent\CustomerServiceAgent.exe
Additional files:
  • Mcw.Services.dll - Mcw.Services and support tools (Mcw.Services)
  • CustomerServiceAgent.Core.dll - Cusotmer Service Agent (Customer Service Agent Shared Repository)
  • CustomerServiceAgentEntities.dll
  • Log4NetExtensions.dll - Log4Net Extensions (Log4NetExtensions)
  • CustomerServiceAgent.exe - ServiceAgent (Customer Service Agent)
  • ServiceRequest.dll

Program behaviorsBehaviors exhibited

Startup File (All Users Run)
  • CustomerServiceAgent.exe is loaded in the all users (HKLM) registry as a startup file name 'CustomerServiceAgent' which loads as C:\Program Files\Remote Support\Customer Service\Agent\CustomerServiceAgent.exe /hide.

How do I remove Customer Service Agent?

Quickly and completely remove Customer Service Agent from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Customer Service Agent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Customer Service Agent, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Customer Service Agent.

Win 7 (SP1) 75%
Win Vista (SP2) 8%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 1%
Keep it 99%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 75.00%
Windows 8 16.67%
Windows Vista 8.33%
Which OS releases does it run on?
Windows 7 Home Premium 58.33%
Windows 7 Professional 16.67%
Windows 10 Home 8.33%
Windows 8.1 8.33%
Windows Vista Home Premiu... 8.33%

Distribution by countryGeography

95.24% of installs come from the United States
Which countries install it?
  United States 95.24%
  Canada 4.76%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 50.00%
Dell 20.00%
Toshiba 10.00%
Acer 10.00%
ASUS 10.00%
Common models
TOSHIBA Satellite L675D 9.09%
TOSHIBA Satellite L505D 9.09%
Hewlett-Packard p7-1012 9.09%
HP Pavilion g7 Notebook P... 9.09%
HP Pavilion dv6 Notebook ... 9.09%
HP G72 Notebook PC 9.09%


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