84,488,480 programs installed

Should I remove ComcastSoftphone?

What percent of users and experts removed it?
4% remove it96% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0004%


35.7.1936 57.14%
34.6.8780 42.86%



ComcastSoftphone is a program developed by Comcast. The most used version is 35.7.1936, with over 98% of all installations currently using this version. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software installer includes 44 files and is usually about 64.59 MB (67,726,023 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. The distribution of this has mostly been seen in the United States.

Program detailsProgram details

URL: business.comcast.com
Installation folder: C:\Program Files\Comcast Business Class\ComcastSoftphone\
Uninstaller: MsiExec.exe /X{C66C2DC9-D5E7-4B97-B555-83E6A57E2E18}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 64.59 MB
Language: English (United States)

Program filesFiles installed by ComcastSoftphone

  • comcastsoftphone.exe - ComcastSoftphone
  • YLUSBTEL.dll - YLUSBTEL Dynamic Link Library (YLUSBTEL DLL)
  • HtmlAgilityPack.dll (by Simon Mourier) - Html Agility Pack (Html Agility Pack - Release)
  • CounterPath.ExternalContactFactories.dll (by CounterPath) - ContactFactories (PIMContactService)
  • CounterPath.InteropServices.dll (by CounterPath) - Interop Services for Outlook and Windows Components
  • CounterPath.Search.dll - Search Services for Fast Content Retrieval from Outlook
  • ClrDump.dll (by www.debuginfo.com) - ClrDump (ClrDump Dll)
  • bv32.dll
  • CPCLR.dll
  • crash.exe
  • G722AsDLL.dll
  • G729AsDLL.dll

Program behaviorsBehaviors exhibited

Scheduled Task
  • comcastsoftphone.exe is scheduled as a task with the class '{5E7E10D5-9DC6-41C4-B9A2-F4C5EC129178}' (runs on registration).
Startup File (User Run)
  • comcastsoftphone.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'ComcastSoftphone' and executes as "C:\Program Files\Comcast Business Class\ComcastSoftphone\comcastsoftphone.exe".

How do I remove ComcastSoftphone?

You can uninstall ComcastSoftphone from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ComcastSoftphone, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ComcastSoftphone.

Win 7 (SP1) 71%
Win 10 29%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 4%
Keep it 96%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 71.43%
Windows 10 28.57%
Which OS releases does it run on?
Windows 7 Professional 71.43%
Windows 8.1 28.57%

Distribution by countryGeography

100.00% of installs come from the United States
Which countries install it?
  United States 100.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 28.57%
Lenovo 28.57%
Hewlett-Packard 28.57%
Samsung 14.29%
Common models
Samsung 3570R/370R/470R/4... 14.29%
LENOVO 20AQ009HUS 14.29%
LENOVO 20266 14.29%
HP-Pavilion GC674AA-ABA m... 14.29%
Hewlett-Packard 520-1140t 14.29%
Dell OptiPlex 390 14.29%

About Comcast

Comcast is the largest cable operator and media conglomerates, home Net service provider in the United States, providing cable tv, broadband Net, phone service and in some areas home security to both residential and commercial customers.
Publisher URL: www.comcast.com


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