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Should I remove BT Broadband Desktop Help?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0002%


5.8.15.asst_classic.asst_install 100.00%

Other programs by Motive Communications

BT Broadband Desktop Help


BT Broadband Desktop Help is a program developed by Motive Communications. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is unBTBDH.exe. The software installer includes 4 files. A majority of the PCs this is running on, most OS versions are Windows XP. While about 71% of users of BT Broadband Desktop Help come from the United States, it is also popular in Canada and United Kingdom.

Program detailsProgram details

URL: www.motive.com
Installation folder: C:\Program Files\bt broadband desktop help\btbb
Uninstaller: C:\Program Files\BT Broadband Desktop Help\btbb\unBTBDH.exe

Program filesFiles installed by BT Broadband Desktop Help

Program executable:unBTBDH.exe
Path:C:\Program Files\bt broadband desktop help\btbb\unBTBDH.exe
Additional files:
  • BTHelpBrowser.exe - mcci+McciBrowser
  • BTHelpNotifier.exe - mcci+McciTrayApp
  • McciShim.exe - mcci+McciShim
  • unBTBDH.exe

Program behaviorsBehaviors exhibited

Scheduled Task
  • BTHelpBrowser.exe is scheduled as a task with the class '{F4461EAA-52A1-4393-A26C-6EC69A971498}' (runs on registration).
Startup File (All Users Run)
  • BTHelpNotifier.exe is loaded in the all users (HKLM) registry as a startup file name 'btbb_McciTrayApp' which loads as "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe".
2 Windows Firewall Allowed Programs
  • BTHelpNotifier.exe is added as a firewall exception for 'C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe'.
  • BTHelpBrowser.exe is added as a firewall exception for 'C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe'.

How do I remove BT Broadband Desktop Help?

You can uninstall BT Broadband Desktop Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program BT Broadband Desktop Help, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove BT Broadband Desktop Help.

Automatically starts? Yes
(Found in the run registry)
Uninstall it 8%
Keep it 92%
Windows XP

Distribution by countryGeography

71.43% of installs come from the United States
Which countries install it?
  United States 71.43%
  Canada 14.29%
  United Kingdom 14.29%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 50.00%
American Megatrends 50.00%


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