Should I remove eSupport Toolbar?

Lifespan of installation (until removal)

Versions

Version	Distribution
1.15.25.0	14.29%
1.15.15.0	14.29%
1.15.4.0	57.14%
1.14.1.0	14.29%

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from Ask.com

Remove eSupport Toolbar by Ask.com

eSupport Toolbar is an Ask.com (Ask Partner Network) Toolbar that will provide limited web browser functionality but will modify the user's home and search pages and providers to an Ask.com managed partner search engine.

The most used version is 1.15.4.0, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. The main program executable is updater.exe. A vast majority of those who have this installed end up removing it just after a couple weeks. The software installer includes 1 files and is usually about 2.18 MB (2,288,128 bytes). updater.exe is the automatic update component of the software designed to download and apply new updates should new versions be released.

URL: sp.ask.com/toolbar

Help link: about.ask.com/en/docs/about/index.shtml

Installation folder: C:\Program Files\ask.com\assets\oobe

Uninstaller: MsiExec.exe /X{86D4B82A-ABED-442A-BE86-96357B70F4FE}

Estimated size: 2.18 MB

• updater.exe connects to 165.254.35.120 (port 80).
• updater.exe connects to 63.116.243.51 (port 80).
• updater.exe connects to a23-67-242-105.deploy.akamaitechnologies.com (23.67.242.105 port 80).
• updater.exe connects to a23-67-242-107.deploy.akamaitechnologies.com (23.67.242.107 port 80).
• updater.exe connects to a23-67-242-33.deploy.akamaitechnologies.com (23.67.242.33 port 80).
• updater.exe connects to a23-67-242-40.deploy.akamaitechnologies.com (23.67.242.40 port 80).
• updater.exe connects to a23-67-242-57.deploy.akamaitechnologies.com (23.67.242.57 port 80).

updater.exe
Memory:	3.99 MB	21.09 MB average
Total CPU:	0.0015588601%	0.031193% average
Kernel CPU:	0.00071959%	0.016088% average
User CPU:	0.00083927%	0.015104% average
Switches/sec:	88	70 average

1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
• Windows Vista/7/8/10: Click Uninstall a Program.
• Windows XP: Click Add or Remove Programs.
2. When you find the program eSupport Toolbar, click it, and then do one of the following:
• Windows Vista/7/8/10: Click Uninstall.
• Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
3. Follow the prompts. A progress bar shows you how long it will take to remove eSupport Toolbar.
4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.

1. Open Internet Explorer and click the Tools button, and then click Internet options.
2. Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
3. The changes will take effect the next time you open IE.

1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
2. To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
3. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

1. Open Chrome and click the Chrome menu on the browser toolbar.
2. Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
3. When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
4. Restart Google Chrome.

OS VERSIONS Win 7 (SP1) 86% Win Vista (SP1) 14%

HOW IT STARTS Automatically starts? Yes (Found in the run registry)

USER ACTIONS Uninstall it 65% Keep it 35%

Which Windows OS versions does it run on?

United States	69.23%
Australia	7.69%
Iran	7.69%
Croatia	7.69%
Canada	7.69%

What PC manufacturers (OEMs) have it installed?

Ask focuses on search traffic through various methods, the number being installation of its toolbars through a lot of bundle and rebrand programs.

Publisher URL: www.ask.com

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