74,139,804 programs installed

Should I remove Support.com Toolbar?

What percent of users and experts removed it?
81% remove it19% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #12,849
United States Rank #8,356
Reach 0.0280%
Lifespan of installation (until removal)
< 31.67 days
934.12 days >
Average installed length: 490.81 days


VersionDistribution 4.59% 28.06% 23.47% 0.26% 0.51% 8.42% 18.37% 0.26% 6.38% 9.69%

Other programs by Ask.com

Support.com Toolbar

What is Support.com Toolbar?

Support.com Toolbar is an Ask.com powered toolbar. The Ask Toolbar is a web-browser add-on that can appear as an extra bar added to the browser's window and/or menu. It is often installed (sometimes without warning) during the installation of other software. Ask.com has entered into partnerships with some software security vendors, whereby they are paid to distribute the toolbar alongside their software. When you use the Toolbar to submit a query, the Toolbar forwards such query information to Ask servers. Ask.com uses this information to process your web search requests and to return a search results page to you.

About  (from Ask.com)

Ask Toolbar lets you perform a search from wherever you are on the Web. It's free to download and fits right in your browser. No matter what site you're visiting, simply go to the Ask Toolbar already in your browser, and type in your search. Additional features include map information, the latest headlines, financial s...  Read more
  • Possible malware installed by this program
  • Automatically starts with Windows
  • Loads into the web browser
  • Connects to a server over the Internet
  • Typically distributed through a pay-per-install bundle
  • The experts agree, you should remove it!
Warning, multiple anti-virus scanners have detected possible malware in Support.com Toolbar.
updater.exe (31b522014fc560c122cdfa72d47ca940) has been flagged by the following 2 scanners:
Anti-Virus softwareVersionDetection
Baidu-International PUA.Win32.AskToolbar.81
ESET-NOD32 8.10201 a variant of Win32/Bundled.Toolbar.Ask.G
Support.com Toolbar has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.

Program detailsProgram details

URL: sp.ask.com/toolbar
Help link: about.ask.com/en/docs/about/index.shtml
Installation folder: C:\Program Files\Ask.com\
Uninstaller: MsiExec.exe /X{86D4B82A-ABED-442A-BE86-96357B70F4FE}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 3.64 MB

Program filesFiles installed by Support.com Toolbar

Program module:GenericAskToolbar.dll
Ask Toolbar
Path:C:\Program Files\Ask.com\GenericAskToolbar.dll
The Ask Toolbar is a web-browser add-on that can appear as an extra bar added to the browser's window and/or menu. It is often installed (sometimes without warning) during the installation of other software. Ask.com has entered into...
  • updater.exe (by Ask) - Updater (Ask Updater)

Program behaviorsBehaviors exhibited

Internet Explorer BHO
  • GenericAskToolbar.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'Ask Toolbar' with the class of {D4027C7F-154A-4066-A1AD-4243D8127440} (Ask Toolbar BHO).
Internet Explorer Toolbar
  • GenericAskToolbar.dll is loaded as Internet Explorer Toolbar with the name 'Ask Toolbar' with the class of {D4027C7F-154A-4066-A1AD-4243D8127440}.
Internet Explorer URL Search Hook
  • GenericAskToolbar.dll loads into IE as a URL Search Hook named 'UrlSearchHook Class' with a class of {00000000-6E41-4FD3-8538-502F5495E5FC} in order to redirect unknown URL searches.
Internet Explorer Web Browser
  • GenericAskToolbar.dll installs an IE Web Browser in Internet Explorer named 'Ask Toolbar' with a class of {D4027C7F-154A-4066-A1AD-4243D8127440}.
Startup File (All Users Run)
  • updater.exe is loaded in the all users (HKLM) registry as a startup file name 'Updater.exe' which loads as "C:\Program Files\Ask.com\Updater\Updater.exe".
Network connections
  • updater.exe connects to (port 80).
  • updater.exe connects to (port 80).
  • updater.exe connects to a23-67-242-105.deploy.akamaitechnologies.com ( port 80).
  • updater.exe connects to a23-67-242-107.deploy.akamaitechnologies.com ( port 80).
  • updater.exe connects to a23-67-242-33.deploy.akamaitechnologies.com ( port 80).
  • updater.exe connects to a23-67-242-40.deploy.akamaitechnologies.com ( port 80).
  • updater.exe connects to a23-67-242-57.deploy.akamaitechnologies.com ( port 80).
  • updater.exe connects to a23-67-250-91.deploy.akamaitechnologies.com ( port 80).

Program resource utilizationResource utilization averages

Memory:3.63 MB
21.09 MB average
Total CPU:0.1111757247%
0.031193% average
Kernel CPU:0.05682382%
0.016088% average
User CPU:0.05435190%
0.015104% average
CPU cycles/sec:1,851,160
8,062,084 average
70 average
I/O reads/min:167 Bytes
435.61 KB average
I/O writes/min:62 Bytes
105.02 KB average

How do I remove Support.com Toolbar?

Quickly and completely remove Support.com Toolbar from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Download "Should I Remove It?", it's FREE!Remove Support.com Toolbar from your computer.
Or, you can uninstall Support.com Toolbar from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Support.com Toolbar, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Support.com Toolbar.
  4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by Support.com Toolbar you can restore them to their previous default settings.
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Win 7 (SP1) 59%
Win Vista (SP1) 1%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 81%
Keep it 19%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 62.09%
Windows Vista 18.32%
Windows XP 16.54%
Windows 8 3.05%
Which OS releases does it run on?
Windows 7 Home Premium 50.64%
Microsoft Windows XP 16.20%
Windows Vista Home Premiu... 12.34%
Windows 7 Professional 5.91%
Windows Vista Home Basic 5.14%
Windows 7 Ultimate 4.11%

Distribution by countryGeography

66.18% of installs come from the United States
Which countries install it?
  United States 66.18%
  United Kingdom 7.64%
  Canada 3.09%
  Belgium 1.82%
  Israel 1.82%
  Iran 1.45%
  Australia 1.45%
  Sweden 1.45%
  Hungary 1.09%
  Germany 1.09%
  Ireland 1.09%
  Netherlands 0.91%
  Finland 0.73%
  Russia 0.73%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 27.82%
Hewlett-Packard 26.61%
Acer 17.34%
Toshiba 13.31%
ASUS 3.23%
Lenovo 3.23%
American Megatrends 2.42%
Intel 1.61%
Samsung 1.21%
Common models
HP Pavilion dv6 Notebook ... 3.85%
Dell Inspiron 1545 3.21%
HP G71 Notebook PC 2.56%
Hewlett-Packard Compaq Pr... 2.56%
HP Pavilion g7 Notebook P... 2.56%
HP G62 Notebook PC 1.92%

About Ask.com

Ask focuses on search traffic through various methods, the number being installation of its toolbars through a lot of bundle and rebrand programs.
Publisher URL: www.ask.com


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