Dell Communications Support Software
What is Dell Communications Support Software?
Dell Communications (also known as Dell Registration) pops up and give the user 3 options: “Register”, “Remind me later”, and “Decline”. The application does not do anything upon clicking any one of the 3 options.
About (from Dell)
Uninstall Dell Communication program in “Control Panel-%3EPrograms-%3EPrograms and Features-%3EUninstall or change a program”. Dell Communications pop up window should be closed automatically by uninstalling the software. It is also a good idea to opt in updates for Dell support software, so issues like this can be fix... Read more
Overview
The most common release is 1.0.09094, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The primary executable is named sprtsvc.exe. The setup package generally installs about 34 files and is usually about 4.17 MB (4,371,492 bytes). The installed file sprtupdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered.
Program details
URL: www.dell.com
Installation folder: C:\Program Files\Dell\DellComms\
Uninstaller: MsiExec.exe /X{351DE0AB-7787-4497-9A7A-4AA9E3A4E290}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 4.17 MB
Language: English (United States)
Files installed by Dell Communications Support Software
| Program executable: | sprtsvc.exe |
| Name: | SupportSoft sprtsvc |
| SupportSoft Agent Service |
| Path: | C:\Program Files\Dell\DellComms\bin\sprtsvc.exe |
| MD5: | d630b6f2e8379b6f10dc16e82a426552 |
| SupportSoft Agent Service is part of the Dell Inc. support product installed with new PCs. It provides you with solutions for common PC questions. |
Additional files:
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sdcnetcheck.dll (by SupportSoft) - sdcnetcheck Module
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tgctlsi.dll (by SupportSoft) - tgctlsi Module
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tgctlcm.dll - tgctlcm Module
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tgctlsr.dll - tgctlsr Module
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libeay32.dll - SSL Module based on 0.9.8b (SSL Module)
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sdcidle.dll - SupportSoft (Idle DLL)
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sprtcmd.exe - Dell Support Center Updates
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sprtevent.dll - SupportSoft sprtevent
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sprtfod.dll - SupportSoft sprtfod (sprtfod)
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sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
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sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
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sprtmessage.dll - SupportSoft SupportMessage Sprocket (sprtmessage Dynamic Link Library)
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sprtsched.dll - SupportSoft sprtsched (sprtsched)
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sprtsync.dll - SupportSoft SyncManager Sprocket
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sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
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sprtui.dll - SupportSoft sprtui (sprtui)
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sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
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ssleay32.dll
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SupportSoft.Agent.Sprocket.dll
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SupportSoft.Agent.Sprocket.SupportMessage.dll
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tglib.dll - tglib Module
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tgshell.exe - SupportSoft Software Protection Shell
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wificfg.exe - SupportSoft, Inc. wificfg (wificfg)
Behaviors exhibited
Service
- sprtsvc.exe runs as a service named 'sprtsvc_DellComms' (sprtsvc_DellComms) "SupportSoft Sprocket Service (DellComms)".
Startup File (User Run)
- sprtcmd.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'DellSupportCenter' and executes as "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter.
Startup File (All Users Run)
- sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name '%PROVIDERID%' which loads as C:\Program Files\Dell Support Center\bin\sprtcmd.exe /P %PROVIDERID%.
Resource utilization averages
Show technical details
| sprtsvc.exe |
| Memory: | 6.03 MB | |
| Total CPU: | 0.0008929427% | |
| Kernel CPU: | 0.00055701% | |
| User CPU: | 0.00033593% | |
| CPU cycles/sec: | 44,912 | |
| I/O reads/min: | 125 Bytes | |
| I/O writes/min: | 103 Bytes | |
| sprtcmd.exe |
| Memory: | 10.41 MB | |
| Total CPU: | 0.0034051156% | |
| Kernel CPU: | 0.00196092% | |
| User CPU: | 0.00144419% | |
How do I remove Dell Communications Support Software?
You can uninstall Dell Communications Support Software from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Dell Communications (Support Software), click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Dell Communications Support Software.
OS VERSIONS
Win 7 (SP1) 75%
Win XP 0%
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HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
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USER ACTIONS
 |
Uninstall it 27%
Keep it 73%
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Windows
Which Windows OS versions does it run on?
| Windows 7 |
84.27% |
|
| Windows Vista |
7.91% |
|
| Windows 10 |
7.74% |
|
| Windows XP |
0.08% |
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Which OS releases does it run on? |
| Windows 7 Home Premium |
75.68% |
|
| Windows 10 Home |
6.97% |
|
| Windows Vista Home Premiu... |
6.31% |
|
| Windows 7 Home Basic |
2.99% |
|
| Windows 7 Professional |
2.49% |
|
| Windows 7 Starter |
2.24% |
|
Geography
92.98% of installs come from the United States
Which countries install it?
| United States |
92.98% |
| India |
1.58% |
| Brazil |
0.79% |
| Australia |
0.54% |
| Mexico |
0.44% |
| Indonesia |
0.35% |
| Canada |
0.30% |
| Malaysia |
0.30% |
| United Kingdom |
0.25% |
| Philippines |
0.20% |
| Vietnam |
0.15% |
| Dominican Republic |
0.15% |
| BB |
0.15% |
| TT |
0.10% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
99.67% |
|
| Acer |
0.17% |
|
| Sahara |
0.08% |
|
| Toshiba |
0.08% |
|
Common models |
| Dell Inspiron 560 |
19.12% |
|
| Dell Inspiron 1545 |
16.01% |
|
| Dell Inspiron N5010 |
4.80% |
|
| Dell Inspiron N7010 |
4.55% |
|
| Dell Studio XPS 8100 |
3.96% |
|
| Dell Inspiron N4010 |
3.79% |
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About Dell
Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com