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Should I remove Telia Supportassistent?

What percent of users and experts removed it?
6% remove it94% keep it
Overall Sentiment
Very good
What do people think about it?
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How common is it?
Reach 0.0007%

Other programs by TeliaSonera Sverige AB

Telia Supportassistent


Telia Supportassistent is a program developed by TeliaSonera Sverige AB. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 23 files and is usually about 8.5 MB (8,917,475 bytes). sprtupdate.dll is the automatic update component of the software designed to download and apply new updates should new versions be released. In comparison to the total number of users, most PCs are running the OS Windows Vista (SP2) as well as Windows 7 (SP1). While about 76% of users of Telia Supportassistent come from Sweden, it is also popular in the United States.

Program detailsProgram details

URL: www.telia.se
Installation folder: C:\Program Files\Telia\Supportassistent\
Uninstaller: "C:\Program Files\Telia\Supportassistent\unins000.exe"
Estimated size: 8.5 MB

Program filesFiles installed by Telia Supportassistent

  • sprtcmd.exe - Telia Supportassistent
  • unins000.exe - Setup/Uninstall
  • ssleay32.dll
  • tgshell.exe (by SupportSoft) - SupportSoft Software Protection Shell
  • wificfg.exe
  • bcont.exe
  • bcont_nm.exe (by SupportSoft)
  • libeay32.dll - SSL Module based on 0.9.8b (SSL Module)
  • sdcidle.dll - SupportSoft (Idle DLL)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • sprtevent.dll - SupportSoft sprtevent
  • sprtfod.dll - SupportSoft sprtfod (sprtfod)
  • sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • ssClearCache.exe
  • telia_authenticator.exe
  • tgsrvc.exe - SupportSoft Repair Service

Program behaviorsBehaviors exhibited

  • sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (sonera)' (sprtsvc_sonera) "SupportSoft Sprocket Service".
Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'Telia' which loads as "C:\Program Files\Telia\Supportassistent\bin\sprtcmd.exe" /P Telia.

How do I remove Telia Supportassistent?

You can uninstall Telia Supportassistent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Telia Supportassistent, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Telia Supportassistent.

Win Vista (SP2) 43%
Win Vista 7%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 6%
Keep it 94%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 50.00%
Windows 7 35.71%
Windows XP 14.29%
Which OS releases does it run on?
Windows 7 Home Premium 35.71%
Windows Vista Home Basic 21.43%
Microsoft Windows XP 14.29%
Windows Vista Business 14.29%
Windows Vista Home Premiu... 7.14%
Windows Vista Ultimate 7.14%

Distribution by countryGeography

76.47% of installs come from Sweden
Which countries install it?
  Sweden 76.47%
  United States 23.53%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 25.00%
Hewlett-Packard 25.00%
Toshiba 16.67%
Acer 16.67%
Samsung 8.33%
ASUS 8.33%
Common models
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Packard Bell EasyNote TM... 7.69%
HP G7000 Notebook PC 7.69%


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