84,488,480 programs installed

Should I remove SupportDesk?

What percent of users and experts removed it?
9% remove it91% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0001%


8.05.0000 50.00%
8.00.0000 50.00%



SupportDesk is a software program developed by Richmond Systems. The most common release is 8.05.0000, with over 98% of all installations currently using this version. The setup package generally installs about 43 files. Relative to the overall usage of those who have this installed, most are running it on Windows 7 (SP1). While about 83% of users of SupportDesk come from the United States, it is also popular in United Kingdom.

Program detailsProgram details

URL: www.richmondsys.com
Help link: www.richmondsys.com/support
Installation folder: C:\Program Files\Richmond Systems\SupportDesk\
Uninstaller: MsiExec.exe /I{AB67B733-085B-4E3E-8F72-8218D16ED71C}
(The Windows Installer is used for the installation, maintenance, and removal.)
Language: English (United States)

Program filesFiles installed by SupportDesk

  • RTS.exe - Richmond Data Import Utility (RTS)
  • AlarmsModuleDN1.exe - SupportDesk (SupportDesk Alarms Module)
  • CreateDatabase.exe - SupportDesk Create Database Tool
  • DiagnosticConsole.exe - SupportDesk Diagnostic Console
  • ManagementConsole.exe - SupportDesk Management Console
  • SD60Shared.dll - SupportDesk Shared DLL
  • SDAddIn.exe - SupportDesk SDAddIn Tool
  • SDAudit.dll - SupportDesk PC Scan DLL
  • SDAuditApp.exe - Richmond SupportDesk PC Audit
  • SDAuditViewer.exe - SupportDesk PC Scan Viewer
  • SDOutlook.exe - SupportDesk Outlook Sync Tool
  • SDQuickSetup.exe - SupportDesk Setup Console Tool
  • SDXMLLib.dll - SupportDesk SDXML DLL
  • Interop.XStandard.dll - Assembly imported from type library XStandard
  • Interop.Outlook.dll - Assembly imported from type library Outlook
  • Interop.MSDASC.dll - Assembly imported from type library MSDASC
  • Janus.Windows.GridEX.dll (by Janus Systems) - Janus GridEX for Microsoft.Net
  • nsoftware.IPWorks.dll (by /n software inc. - www.nsoftware.com) - IP*Works! V6 .NET Edition (IP*Works! V6)
  • janus.windows.schedule.dll (by Janus Systems) - Janus Schedule Control
  • nsoftware.System.dll (by /n software inc. - www.nsoftware.com) - /n software SysAccess
  • Janus.Windows.CalendarCombo.dll - Janus CalendarCombo (Janus CalendarCombo Control)
  • MailBee.NET.dll (by AfterLogic) - MailBee.NET Objects
  • ChartFX.Base.dll (by Software FX) - ChartFX for .NET (ChartFX Base)
  • ChartFX.Borders.dll (by Software FX) - ChartFX Borders
  • chartfx.dll - ChartFX for .NET (Windows.Forms)
  • Janus.Windows.ButtonBar.dll - Janus ButtonBar (Janus ButtonBar Control)
  • AxInterop.XStandard.dll
  • Infragistics.Shared.v5.2.dll (by Infragistics, (www.infragistics.com))
  • Infragistics.Win.Misc.v5.2.dll (by Infragistics, (www.infragistics.com))
  • Infragistics.Win.UltraWinDock.v5.2.dll
  • Infragistics.Win.UltraWinEditors.v5.2.dll
  • Infragistics.Win.UltraWinExplorerBar.v5.2.dll
  • Infragistics.Win.UltraWinGrid.v5.2.dll
  • Infragistics.Win.UltraWinMaskedEdit.v5.2.dll
  • Infragistics.Win.UltraWinSchedule.v5.2.dll
  • Infragistics.Win.UltraWinStatusBar.v5.2.dll
  • Infragistics.Win.UltraWinTabControl.v5.2.dll
  • Infragistics.Win.UltraWinToolbars.v5.2.dll
  • Infragistics.Win.UltraWinTree.v5.2.dll
  • Infragistics.Win.v5.2.dll
  • Janus.Windows.Common.dll

How do I remove SupportDesk?

You can uninstall SupportDesk from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program SupportDesk, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove SupportDesk.

Uninstall it 9%
Keep it 91%
Windows 7 (SP1)
United States

Distribution by countryGeography

83.33% of installs come from the United States
Which countries install it?
  United States 83.33%
  United Kingdom 16.67%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 50.00%
Dell 50.00%


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