84,488,480 programs installed

Should I remove IT Help?

What percent of users and experts removed it?
5% remove it95% keep it
Overall Sentiment
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How common is it?
Reach 0.0004%


2.0 25.00%
1.1 50.00%
1.0 25.00%

IT Help


IT Help is a software program developed by EMC. The most common release is 1.1, with over 98% of all installations currently using this version. The setup package generally installs about 4 files and is usually about 658.15 KB (673,942 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 91% of users of IT Help come from the United States, it is also popular in India and Israel.

Program detailsProgram details

URL: www.emc.com
Installation folder: C:\Program Files\microsoft office communicator\emcdesktop
Uninstaller: "C:\Program Files\Microsoft Office Communicator\EMCDesktop\ChatIconSetup.exe" -u -v
Estimated size: 658.15 KB

Program filesFiles installed by IT Help

  • ManageChatIcons.exe - ManageChatIcons (IT Help Icon Manager)
  • ChatIconSetup.exe - ChatIconSetup (IT Help Icon Setup)
  • PinChatIcons.exe - PinChatIcons (Pins Chat Icons after restart)
  • ITGSDChat.exe - ITGSDChat (Chat with the IT Service Desk)

How do I remove IT Help?

You can uninstall IT Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program IT Help, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove IT Help.

Win 7 (SP1) 63%
Win 7 13%
Uninstall it 5%
Keep it 95%
United States

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 75.00%
Windows 10 25.00%
Which OS releases does it run on?
Windows 7 Enterprise 50.00%
Windows 10 Enterprise 25.00%
Windows 7 Professional 12.50%
Windows 7 Home Premium 12.50%

Distribution by countryGeography

90.91% of installs come from the United States
Which countries install it?
  United States 90.91%
  India 4.55%
  Israel 4.55%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 50.00%
Lenovo 25.00%
Apple 12.50%
Acer 12.50%
Common models
Dell Latitude E6410 25.00%
LENOVO 2447CN4 25.00%
Dell Precision 5510 12.50%
Dell Latitude E6420 12.50%
Apple Inc. MacBookPro11,2 12.50%
Acer Aspire 5830T 12.50%


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