82,399,351 programs installed

Should I remove CrossMediaExperience?

What percent of users and experts removed it?
51% remove it49% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0001%


1.3.336.320 50.00%
1.3.334.331 50.00%

Other programs by VoiceFive


What is CrossMediaExperience?

The VoiceFive-provided software collects information about your computer and activity on the Internet. This information is then anonymized and combined by VoiceFive with other anonymous data collected by comScore and used to develop aggregate information about how people use the Internet. That aggregate information is then shared with companies like AT&T.

About  (from VoiceFive)

The Cross-Media Experience is a market research community made up of AT&T subscribers. This group was formed by AT&T and comScore in order to gather a better understanding of consumers’ TV, Internet, and mobile usage trends and patterns. These insights are used to enhance services and provide consumers with the informa...  Read more


The most used version is 1.3.336.320, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The main program executable is xmx.exe. The software installer includes 8 files and is usually about 7.25 MB (7,607,042 bytes).
  • Possible malware installed by this program
  • Installs a Windows Service
Warning, multiple anti-virus scanners have detected possible malware in CrossMediaExperience.
xmx.exe (22ca1af0fc5583fb3c6c7b7991b207bc) has been flagged by the following 17 scanners:
Anti-Virus softwareVersionDetection
AhnLab-V3 2013.06.13 Trojan/Win32.ADH
Avira AntiVir ADWARE/Adware.Gen
avast! 2014.9-130613 Win32:Relevant-AA [PUP]
AVG 2014.0.3467 Skodna.Generic_r
Bitdefender Gen:Variant.Adware.Graftor.14888
Comodo Security 16423 UnclassifiedMalware
Emsisoft Anti-Malware Gen:Variant.Adware.Graftor.14888
eSafe Win32.Trojan
ESET-NOD32 7.8442 a variant of Win32/Adware.RK.AE
Fortinet FortiGate 6/13/2013 Riskware/RK
F-Secure 11.2013-13-06_5 Gen:Variant.Adware.Graftor.14888
G Data 13.6.22 Gen:Variant.Adware.Graftor.14888
McAfee 5600.7105 Artemis!22CA1AF0FC55
McAfee-GW-Edition 7.7105 Artemis!22CA1AF0FC55
MicroWorld-eScan Gen:Variant.Adware.Graftor.14888
Sophos 4.90 Generic Proxy-OSS Application
VIPRE Antivirus 18666 Trojan.Win32.Generic!BT
xmls.dll (36f64d0cfe696119eed66c02ebee3f2b) has been flagged by the following 5 scanners:
Anti-Virus softwareSoftware versionDetection
AVG RelevantKnowledge
Comodo Security 16709 UnclassifiedMalware
ESET-NOD32 8649 a variant of Win32/Adware.RK.AM
Kingsoft AntiVirus 2013.4.9.267 Win32.Heur.KVMF41.hy.(kcloud)
TrendMicro-HouseCall 9.700.0.1001 TROJ_GEN.F47V0906
xmservice.exe (560bee047db814dd84bfbff49f6fc545) has been flagged by the following 5 scanners:
Anti-Virus softwareSoftware versionDetection
avast! 8.0.1489.320 Win32:Relevant-AB [PUP]
Baidu-International AdWare.Win32.RK.Ao
Bkav FE W32.Clod0fe.Trojan.3ff2
Comodo Security 17320 ApplicUnwnt
ESET-NOD32 9085 a variant of Win32/Adware.RK
xmls64.dll (8abb292e4f5b3b1452a65f01eb47b2db) has been flagged by the following 2 scanners:
Anti-Virus softwareSoftware versionDetection
AVG RelevantKnowledge
F-Prot W64/Relevant.A2.gen!Eldorado
xmxf.dll (fa8e2d8c933bd0771818ecfc8fa4af20) has been flagged by the following 2 scanners:
Anti-Virus softwareSoftware versionDetection
AVG RelevantKnowledge
Sophos 4.78.0 Generic Proxy-OSS Application
       View all 31 all detections

Program detailsProgram details

URL: www.voicefive.com
Installation folder: C:\Program Files\crossmediaexperience
Uninstaller: C:\Program Files\CrossMediaExperience\xmx.exe -bootremove -uninsC:CrossMediaExperience
Estimated size: 7.25 MB

Program filesFiles installed by CrossMediaExperience

Program executable:xmx.exe (Malware detected)
Path:C:\Program Files\crossmediaexperience\xmx.exe
Additional files:
  • (Malware detected) xmls.dll - CrossMediaExperience
  • (Malware detected) xmls64.dll
  • xmph.dll
  • (Malware detected) xmservice.exe
  • xmx32.exe
  • xmx64.exe
  • (Malware detected) xmxf.dll

Program behaviorsBehaviors exhibited

  • xmservice.exe runs as a service named 'CrossMediaExperience' (CrossMediaExperience).

How do I remove CrossMediaExperience?

Quickly and completely remove CrossMediaExperience from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Download "Should I Remove It?", it's FREE!Remove CrossMediaExperience from your computer.
Or, you can uninstall CrossMediaExperience from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program CrossMediaExperience, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove CrossMediaExperience.
  4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.
Scan your PC for malware
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Windows Service? Yes
(Installs a service)
Uninstall it 51%
Keep it 49%
Windows 7 (SP1)

Distribution by countryGeography

100.00% of installs come from the United States
Which countries install it?
  United States 100.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Toshiba 50.00%
Acer 50.00%


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