82,399,351 programs installed

Should I remove Connect2Help Configuration Tool?

What percent of users and experts removed it?
2% remove it98% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0002%


VersionDistribution 66.67%
1.0.5 33.33%

Connect2Help Configuration Tool


Connect2Help Configuration Tool is a program developed by N-able Technologies. The most used version is, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. The software installer includes 16 files and is usually about 2.44 MB (2,555,904 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 8. While about 88% of users of Connect2Help Configuration Tool come from the United States, it is also popular in South Africa.

Program detailsProgram details

URL: www.n-able.com
Help link: www.n-able.com/support
Installation folder: C:\Program Files\n-able technologies\connect2help configuration tool
Uninstaller: MsiExec.exe /X{DA9D213E-7C72-419D-B07F-FE6D0E6547F0}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 2.44 MB
Language: English (United States)

Program filesFiles installed by Connect2Help Configuration Tool

  • agent_tray.exe - Connect2Help System Tray Icon
  • agent_tray_dotnet.exe
  • trayutilitylib.dll - Connect2Help System Tray Library
  • connect2help configuration tool.exe - trayconfig
  • candle.exe (by Outercurve Foundation) - Windows Installer XML Toolset (WiX Toolset Compiler)
  • light.exe (by Outercurve Foundation) - WiX Toolset Linker
  • wconsole.dll - Windows Installer XML Console Interface
  • winterop.dll - WiX Interop Library
  • wix.dll - Windows Installer XML
  • wixnetfxextension.dll - WiX Toolset .NET Framework Extension
  • wixutilextension.dll - WiX Toolset Utility Extension
  • hardcodet.wpf.taskbarnotification.dll (by hardcodet.net) - NotifyIcon WPF (NotifyIcon for WPF)
  • microsoft.expression.effects.dll (by Microsoft) - Microsoft.Expression.Effects
  • microsoft.expression.interactions.dll (by Microsoft) - Microsoft.Expression.Interactions
  • system.windows.interactivity.dll - System.Windows.Interactivity
  • wpftoolkit.dll - WPF Toolkit

Program behaviorsBehaviors exhibited

2 Startup Files (All Users Run)
  • agent_tray_dotnet.exe is loaded in the all users (HKLM) registry as a startup file name 'Agent_TrayDotNet' which loads as C:\Program Files\N-able Technologies\Connect2Help\Agent_Tray_DotNET.exe.
  • agent_tray.exe is loaded in the all users (HKLM) registry as a startup file name 'Agent_Tray' which loads as C:\Program Files\N-able Technologies\Connect2Help\Agent_Tray.exe.

How do I remove Connect2Help Configuration Tool?

Quickly and completely remove Connect2Help Configuration Tool from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Connect2Help Configuration Tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Connect2Help Configuration Tool, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Connect2Help Configuration Tool.

Win 7 (SP1) 67%
Win 8 33%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 2%
Keep it 98%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 66.67%
Windows 8 33.33%
Which OS releases does it run on?
Windows 7 Professional 66.67%
Windows 8.1 Pro with Medi... 33.33%

Distribution by countryGeography

87.50% of installs come from the United States
Which countries install it?
  United States 87.50%
  South Africa 12.50%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Sony 33.33%
Dell 33.33%
ASUS 33.33%
Common models
Sony VPCEA16FG 33.33%
Dell OptiPlex 3020 33.33%
ASUSTeK G750JX 33.33%


user comment
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