84,488,480 programs installed

Should I remove BMC Track-It! Remote Control Guest?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0003%


11.70.14240 16.67%
11.51.13284 16.67%
11.11.13035 16.67%
11.2.12249 50.00%

BMC Track-It! Remote Control Guest

What is BMC Track-It! Remote Control Guest?  (from Netop Business Solutions A/S)

BMC Track-It! Remote desktop management software for iOS gives you the ability to provide effective desktop support remotely from your iPad, iPhone or iPod. Detect, diagnose and resolve issues quickly with the minimum amount of disruption or loss of productivity. The BMC Track-It! Remote iOS guest can connect securely ...  Read more


BMC Track-It! Remote Control Guest is a software program developed by Netop Business Solutions A/S. The most common release is 11.2.12249, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 51 files and is usually about 21.31 MB (22,345,411 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. Most users that have installed this software come from the United States.

Program detailsProgram details

URL: www.trackit.com
Help link: www.BMCsoftware.com
Installation folder: C:\Program Files\Numara Software\Remote\
Uninstaller: MsiExec.exe /I{00000038-F780-11E1-910B-000E0CBD0225}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 21.31 MB
Language: English (United States)

Program filesFiles installed by BMC Track-It! Remote Control Guest

  • iamt-console-x86.dll - Netop Business Solutions A/S (Netop vPro Console)
  • lnggst32.dll - BMC Track-It! Remote Control (NetOp Guest Language module - Copyright © 1995, 2000. All Rights Reserved.)
  • ngstw32.exe - NetOp 32 Guest Application.
  • dwwinfct.dll - Netop Remote Control (NetOp Windows Utility Library, 2012)
  • nfmnt.dll - Netop Utility Module (NetOp File Manager for NT)
  • serviceclient.dll - Http client for Connection Manager
  • nShell.exe - Netop Shell (Netop shell client)
  • Disaero.exe - Netop (Disabling of Composition (Aero) on Vista)
  • dtlnt.dll - NetOp Communication Layer for NT
  • dwutil.dll - Danware/NetOp Utility Functions Library
  • dwutilfw.dll - Netop dwutilfw
  • nddhgstn.dll - NetOp Hook interface for Win32 Guest
  • nldrw32.exe - NetOp Remote Control loader utility
  • npidl.dll - Netop NPIDL
  • showgst.exe - NetOp for Windows unhide Guest utility
  • uninstll.dll - Netop UNINSTLL
  • iamt-console.dll
  • imrsdk.dll (by Intel) - Intel® Active Management Technology Redirection SDK Library (Redirection SDK Library)
  • DwImageLib.Dll
  • dwUtilSC.dll
  • nrp.dll (by Danware Data A/S) - NetOp Remote Printing Kernel
  • RMConsole.Snapins.dll
  • RMConsoleXP.dll
  • scconsole.dll (by Danware Data A/S)
  • skconsole.dll (by WiseMo A/S) - WiseMo Remote Control (Skin Console module)
  • turbojpeg.dll
  • winmask.dll - winmask Dynamic Link Library
  • x11hookplayer.dll

Program behaviorsBehaviors exhibited

  • ngstw32.exe runs as a service named 'TracitPhoneBook' (TracitPhoneBook).

How do I remove BMC Track-It! Remote Control Guest?

You can uninstall BMC Track-It! Remote Control Guest from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program BMC Track-It! Remote Control Guest, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove BMC Track-It! Remote Control Guest.

Win 7 (SP1) 83%
Win 10 17%
Windows Service? Yes
(Installs a service)
Uninstall it 7%
Keep it 93%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 83.33%
Windows 10 16.67%
Which OS releases does it run on?
Windows 7 Professional 83.33%
Windows 8.1 Pro 16.67%

Distribution by countryGeography

100.00% of installs come from the United States
Which countries install it?
  United States 100.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 50.00%
Dell 33.33%
Lenovo 16.67%
Common models
LENOVO 7450WNN 16.67%
Dell Latitude E5520 16.67%
HP EliteBook 8570p 16.67%
HP Compaq Elite 8300 SFF 16.67%
HP EliteBook 8560w 16.67%
Dell Latitude E5430 vPro 16.67%


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