TalkTalk Assist & Go
What is TalkTalk Assist & Go? (from SupportSoft)
TalkTalk Assist & Go is a white labled remote assistance tool from SupportSoft that allows TalkTalk Internet Users to get remote PC support from TalkTalk technicians. This software allows for the the technicians to connect remotely and fix issues including Internet connectivity, email, wireless network issues and more.... Read more
Overview
TalkTalk Assist & Go is a program developed by SupportSoft. The most used version is 4.0.28, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 209 files and is usually about 13.44 MB (14,097,408 bytes). sprtupdate.dll is the automatic update component of the software designed to download and apply new updates should new versions be released. In comparison to the total number of users, most PCs are running the OS Windows Vista (SP2) as well as Windows XP. While about 93% of users of TalkTalk Assist & Go come from United Kingdom, it is also popular in the United States and Greece.
Program details
URL: www.supportsoft.com
Installation folder: C:\Program Files\common files\adobe\help\en_us\adobe reader\8.0
Uninstaller: MsiExec.exe /X{D084B1A9-153B-409D-AEBF-C40FCEF925EA}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 13.44 MB
Language: English (United States)
Files installed by TalkTalk Assist & Go
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libeay32.dll (by The OpenSSL Project, http://www.openssl.org/) - The OpenSSL Toolkit (OpenSSL Shared Library)
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sprtcmd.exe - SupportSoft sprtcmd
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sprtevent.dll - SupportSoft sprtevent
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sprtfod.dll - SupportSoft sprtfod (sprtfod)
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sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
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sprtsched.dll - SupportSoft sprtsched (sprtsched)
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sprtsync.dll - SupportSoft SyncManager Sprocket (sprtsync)
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sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
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sprtui.dll - SupportSoft sprtui (sprtui)
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sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
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ssleay32.dll (by The OpenSSL Project, http://www.openssl.org/)
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tgshell.exe - SupportSoft Software Protection Shell
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wificfg.exe - SupportSoft, Inc. wificfg (wificfg)
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sdcidle.dll - SupportSoft (Idle DLL)
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sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
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sprtjobmsgs.dll - SupportSoft Scheduler Message DLL
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ssclearcache.exe
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cont.exe - Cont Module
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tgfix.exe - SupportSoft Software Repair Shell
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bcont.exe - SupportSoft Container
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bcont_nm.exe
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sprthelper.exe - sprthelper Module
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sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
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tgsrvc.exe - SupportSoft Repair Service
Behaviors exhibited
Service
- sprtsvc.exe runs as a service named 'sprtsvc_TalkTalk' (sprtsvc_TalkTalk) "SupportSoft Sprocket Service".
Startup File (All Users Run)
- sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'TalkTalk' which loads as "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk.
3 Windows Firewall Allowed Programs
- bcont_nm.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\agent\bin\bcont_nm.exe'.
- bcont.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\agent\bin\bcont.exe'.
- sprtcmd.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\bin\sprtcmd.exe'.
How do I remove TalkTalk Assist & Go?
You can uninstall TalkTalk Assist & Go from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program TalkTalk Assist & Go, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove TalkTalk Assist & Go.
OS VERSIONS
Win Vista (SP2) 54%
Win XP 1%
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HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
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USER ACTIONS
 |
Uninstall it 26%
Keep it 74%
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Windows
Which Windows OS versions does it run on?
| Windows Vista |
59.15% |
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| Windows XP |
26.83% |
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| Windows 7 |
13.41% |
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| Windows 10 |
0.61% |
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Which OS releases does it run on? |
| Windows Vista Home Premiu... |
48.43% |
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| Microsoft Windows XP |
26.42% |
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| Windows Vista Home Basic |
10.06% |
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| Windows 7 Home Premium |
9.43% |
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| Windows 7 Professional |
1.89% |
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| Windows Vista Ultimate |
1.26% |
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Geography
92.64% of installs come from United Kingdom
Which countries install it?
| United Kingdom |
92.64% |
| United States |
5.52% |
| Greece |
0.61% |
| Austria |
0.61% |
| Spain |
0.61% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
35.40% |
|
| Acer |
19.47% |
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| Toshiba |
16.81% |
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| Hewlett-Packard |
12.39% |
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| American Megatrends |
7.08% |
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| Sahara |
2.65% |
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| Packard Bell |
1.77% |
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| GIGABYTE |
1.77% |
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| Lenovo |
0.88% |
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| Sony |
0.88% |
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| NEC |
0.88% |
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Common models |
| Dell Inspiron 1525 |
6.77% |
|
| Dell Inspiron 530 |
6.02% |
|
| TOSHIBA Satellite L300 |
4.51% |
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| HP G70 Notebook PC |
2.26% |
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| TOSHIBA EQUIUM A200 |
2.26% |
|
| Dell Computer Dimension 2... |
2.26% |
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About (from SupportSoft)
Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com