74,139,804 programs installed

Should I remove ConnectGoUpdate31i?

What percent of users and experts removed it?
19% remove it81% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0001%


11 100.00%



ConnectGoUpdate31i is a software program developed by SupportSoft. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. The setup package generally installs about 52 files. The installed file sprtupdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows XP and Windows 7 (SP1). While about 80% of users of ConnectGoUpdate31i come from the United States, it is also popular in United Kingdom.

Program detailsProgram details

Installation folder: C:\Program Files\TalkTalk\
Uninstaller: MsiExec.exe /I{779277EE-C32F-4E4C-9582-E803CE970337}
(The Windows Installer is used for the installation, maintenance, and removal.)
Language: English (United States)

Program filesFiles installed by ConnectGoUpdate31i

  • tgshell.exe - SupportSoft Software Protection Shell
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • libeay32.dll - SSL Module based on 0.9.7c (SSL Module)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
  • ssleay32.dll
  • wificfg.exe - SupportSoft, Inc. wificfg (wificfg)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • ConnectGo.exe - SupportSoft Container
  • sprtevent.dll - SupportSoft sprtevent
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtcmd.exe - SupportSoft sprtcmd
  • sprtexternal.dll - sprtexternal Module
  • sprtfod.dll - SupportSoft sprtfod (sprtfod)
  • sdcnetcheck.dll - sdcnetcheck Module
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • tgctlpw.dll - tgctlpw Module
  • tgctlsi.dll - tgctlsi Module
  • ssmail.dll - ssmail Module
  • sdcidle.dll - SupportSoft (Idle DLL)

Program behaviorsBehaviors exhibited

Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'TalkTalk' which loads as "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk.

How do I remove ConnectGoUpdate31i?

Quickly and completely remove ConnectGoUpdate31i from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall ConnectGoUpdate31i from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ConnectGoUpdate31i, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ConnectGoUpdate31i.

Win XP 50%
Win 7 (SP1) 50%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 19%
Keep it 81%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows XP 50.00%
Windows 7 50.00%
Which OS releases does it run on?
Microsoft Windows XP 50.00%
Windows 7 Home Premium 50.00%

Distribution by countryGeography

80.00% of installs come from the United States
Which countries install it?
  United States 80.00%
  United Kingdom 20.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Sahara 50.00%
Dell 50.00%

About (from SupportSoft)

Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com


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