Alienware Customer Connect
Overview
Alienware Customer Connect is a program developed by Dell. The most used version is 1.3.28.0, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 16 files and is usually about 5.27 MB (5,524,781 bytes). A majority of the PCs this is running on, most OS versions are Windows 10. While about 81% of users of Alienware Customer Connect come from the United States, it is also popular in Australia and Canada.
Program details
Help link: dell.com/support
Installation folder: C:\Program Files\Dell Customer Connect\
Uninstaller: MsiExec.exe /I{2A07BB79-284C-4C61-B8D5-4E146FAC91FB}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 5.27 MB
Language: English (United States)
Files installed by Alienware Customer Connect
-
OTBSurveyTrayApp.exe - OTBSurveyTrayApp
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DCCService.exe - DCC Service (DCCService)
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DCCTrayApp.exe - DCC TrayApp (DCCTrayApp)
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OTBSurvey.exe - OTBSurvey
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Telerik.Windows.Controls.dll (by Telerik AD) - Telerik UI for WPF (Telerik.Windows.Controls)
-
log4net.dll (by The Apache Software Foundation) - log4net (log4net for .NET Framework 1.0)
Behaviors exhibited
2 Services
- DCCService.exe runs as a service named 'Alienware Customer Connect' (Dell Customer Connect) "Presents Feedback to Dell".
- OTBSurvey.exe runs as a service named 'Alienware Customer Connect Service' (Dell Customer Connect) "Presents Feedback to Dell".
How do I remove Alienware Customer Connect?
You can uninstall Alienware Customer Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Alienware Customer Connect, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Alienware Customer Connect.
HOW IT RUNS
Windows Service? Yes
(Installs a service)
|
|
USER ACTIONS
 |
Uninstall it 7%
Keep it 93%
|
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GLOBAL RANK
 #14,849
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Geography
80.90% of installs come from the United States
Which countries install it?
| United States |
80.90% |
| Australia |
3.13% |
| Canada |
3.13% |
| United Kingdom |
2.08% |
| Italy |
1.74% |
| Germany |
1.22% |
| France |
1.04% |
| Netherlands |
1.04% |
| Singapore |
0.69% |
| Brazil |
0.69% |
| Spain |
0.69% |
| Switzerland |
0.52% |
| Hong Kong |
0.35% |
| Vietnam |
0.35% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Alienware |
97.59% |
|
| Dell |
2.14% |
|
| Toshiba |
0.27% |
|
Common models |
| Alienware Alienware 17 R3 |
21.20% |
|
| Alienware Alienware 15 R2 |
15.49% |
|
| Alienware Alienware Area-... |
9.24% |
|
| Alienware Alienware 17 R4 |
8.70% |
|
| Alienware Alienware X51 R... |
8.42% |
|
| Alienware Alienware Auror... |
7.07% |
|
About Dell
Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com