74,139,804 programs installed

Should I remove Alienware Customer Connect?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #33,458
United States Rank #21,708
Reach 0.0041%
Installation trends (last 30 days)


VersionDistribution 53.45% 15.52% 12.07% 18.97%

Other programs by Dell

Alienware Customer Connect


Alienware Customer Connect is a program developed by Dell. The most used version is, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 9 files and is usually about 5.27 MB (5,524,781 bytes). A majority of the PCs this is running on, most OS versions are Windows 8. While about 71% of users of Alienware Customer Connect come from the United States, it is also popular in Canada and Australia.

Program detailsProgram details

Help link: dell.com/support
Installation folder: C:\Program Files\Dell Customer Connect\
Uninstaller: MsiExec.exe /I{2A07BB79-284C-4C61-B8D5-4E146FAC91FB}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 5.27 MB
Language: English (United States)

Program filesFiles installed by Alienware Customer Connect

  • OTBSurveyTrayApp.exe - OTBSurveyTrayApp
  • DCCService.exe - DCC Service (DCCService)
  • DCCTrayApp.exe - DCC TrayApp (DCCTrayApp)
  • OTBSurvey.exe - OTBSurvey
  • Telerik.Windows.Controls.dll (by Telerik AD) - Telerik UI for WPF (Telerik.Windows.Controls)
  • log4net.dll (by The Apache Software Foundation) - log4net (log4net for .NET Framework 1.0)
  • ShellExecute.exe (by Microsoft) - ShellExecute

Program behaviorsBehaviors exhibited

2 Services
  • DCCService.exe runs as a service named 'Alienware Customer Connect Service' (Dell Customer Connect) "Presents Feedback to Dell".
  • OTBSurvey.exe runs as a service named 'Alienware Customer Connect Service' (Dell Customer Connect) "Presents Feedback to Dell".

How do I remove Alienware Customer Connect?

Quickly and completely remove Alienware Customer Connect from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Alienware Customer Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Alienware Customer Connect, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Alienware Customer Connect.

Windows Service? Yes
(Installs a service)
Uninstall it 7%
Keep it 93%

Distribution by countryGeography

71.08% of installs come from the United States
Which countries install it?
  United States 71.08%
  Canada 9.64%
  Australia 6.02%
  Spain 2.41%
  Italy 2.41%
  Vietnam 1.20%
  Singapore 1.20%
  Belgium 1.20%
  Austria 1.20%
  Ireland 1.20%
  Saudi Arabia 1.20%
  United Kingdom 1.20%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Alienware 94.83%
Dell 5.17%
Common models
Alienware Alienware 15 R2 22.41%
Alienware Alienware 17 R3 13.79%
Alienware Alienware 17 R2 12.07%
Alienware Alienware X51 R... 12.07%
Alienware Alienware 15 10.34%
Alienware Alienware Area-... 6.90%

About Dell

Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com


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