Trend Micro Troubleshooting Tool
Overview
Trend Micro Troubleshooting Tool is a software program developed by Trend Micro. The most common release is 6.0.1068, with over 98% of all installations currently using this version. During setup, the program registers itself to launch on boot through a Windows Schedule Task in order to automatically start-up. The primary executable is named uiairsupport.exe. The setup package generally installs about 6 files and is usually about 13.5 MB (14,158,595 bytes). The installed file Update.exe is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 7 (SP1). While about 83% of users of Trend Micro Troubleshooting Tool come from the United States, it is also popular in Australia and Singapore.
Program details
Installation folder: C:\Program Files\Trend Micro\AirSupport
Uninstaller: "C:\Program Files\Trend Micro\AirSupport\Uninstall.exe"
Estimated size: 13.5 MB
Files installed by Trend Micro Troubleshooting Tool
| Program executable: | uiairsupport.exe |
| Name: | Trend Micro Troubleshooting Tool |
| uiAirSupport |
| Path: | C:\Program Files\trend micro\airsupport\uiairsupport.exe |
| MD5: | 3a366d5c70f2782723f087d012e785e1 |
Additional files:
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Shortcut.exe - Trend Micro Troubleshooting Tool (Shortcut)
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TmDbgLog.dll - TmDbgLog Dynamic Link Library
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Uninstall.exe - Trend Micro AirSupport Remover
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Update.exe - Trend Micro AirSupport
Behaviors exhibited
2 Scheduled Tasks (Boot/Login)
- uiAirSupport.exe is automatically launched at startup through a scheduled task named AirSupport Startup.
- Update.exe is automatically launched at startup through a scheduled task named AirSupport Update.
How do I remove Trend Micro Troubleshooting Tool?
You can uninstall Trend Micro Troubleshooting Tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Trend Micro Troubleshooting Tool, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Trend Micro Troubleshooting Tool.
OS VERSIONS
Win 10 84%
Win 7 0%
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HOW IT STARTS
Scheduled task? Yes
(Runs on Windows boot)
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USER ACTIONS
 |
Uninstall it 5%
Keep it 95%
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Windows
Which Windows OS versions does it run on?
| Windows 10 |
83.88% |
|
| Windows 7 |
14.96% |
|
| Windows Vista |
1.15% |
|
Which OS releases does it run on? |
| Windows 10 Home |
62.73% |
|
| Windows 10 Pro |
13.09% |
|
| Windows 7 Home Premium |
8.20% |
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| Windows 7 Professional |
4.89% |
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| Windows 8.1 |
4.75% |
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| Windows 10 Home Single La... |
2.30% |
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Geography
82.53% of installs come from the United States
Which countries install it?
| United States |
82.53% |
| Australia |
6.28% |
| Singapore |
2.77% |
| Canada |
1.39% |
| Hong Kong |
1.29% |
| United Kingdom |
1.11% |
| France |
0.74% |
| Netherlands |
0.65% |
| Norway |
0.55% |
| South Africa |
0.55% |
| Spain |
0.46% |
| Japan |
0.37% |
| Philippines |
0.28% |
| Taiwan |
0.28% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
29.07% |
|
| Dell |
21.51% |
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| ASUS |
14.92% |
|
| Acer |
10.47% |
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| Lenovo |
8.53% |
|
| Toshiba |
6.78% |
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| GIGABYTE |
4.65% |
|
| MSI |
1.55% |
|
| Intel |
1.16% |
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| Alienware |
0.78% |
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| Samsung |
0.58% |
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Common models |
| ASUS All Series |
5.24% |
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| HP HP Notebook |
3.75% |
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| HP HP Pavilion Notebook |
3.37% |
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| Gigabyte Z68XP-UD3 |
3.00% |
|
| HP Pavilion dv7 Notebook ... |
2.25% |
|
| Dell Inspiron N5110 |
1.87% |
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About Trend Micro
Trend Micro is a software security company that developes the Titanium Internet Security, Trend Micro Worry-Free Business Security, OfficeScan, and other security products and services.
Publisher URL: www.trendmicro.com