74,139,804 programs installed

Should I remove Credential Manager for HP ProtectTools?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #18,725
United States Rank #19,572
Reach 0.0140%


VersionDistribution 1.02% 10.15% 1.02% 76.14% 8.12% 3.55%

Other programs by Hewlett-Packard

Credential Manager for HP ProtectTools

What is Credential Manager for HP ProtectTools?

This package contains the Credential Manager for HP ProtectTools for the supported desktop models and operating systems. Credential Manager provides password vault features.


The most common release is, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. It adds a Browser Helper Object (BHO) to Internet Explorer. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 99 files and is usually about 20.21 MB (21,196,600 bytes).

Program detailsProgram details

URL: www.hp.com
Installation folder: C:\Program Files\Hewlett-Packard\IAM\
Uninstaller: MsiExec.exe /X{377E3D59-C8FB-4E16-B3D1-E1D92D30DA00}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 20.21 MB

Program filesFiles installed by Credential Manager for HP ProtectTools

  • hpbrand.dll - Cognizance Identity Manager (HP Branding Module)
  • hpqnt.dll - hpqnt Dynamic Link Library
  • ASTray.exe (by Cognizance) - Cognizance Tray Icon Utility
  • ASWLNPkg.dll (by Cognizance) - Winlogon notification handler
  • ItAuth.dll - Authenticaion Server
  • ItPackage.exe - Self-extracted encrypted package
  • ItSSO.dll - Single Sign On Engine
  • LDIF2REG.exe - Preprocessing Utility
  • OCGina.dll - Cognizance Logon Interface
  • ASBioAT.dll - AuthenTec Fingerprint SDK Wrapper
  • ASBioSG.dll - SecuGen FDx SDK Wrapper
  • ASBioSi.dll - Siemens ID Device SDK Wrapper
  • ASChnl.dll - Secure Communication Channel
  • asghost.exe - Global Virtual Card Host
  • ASPanel.dll - Cognizance Client Application
  • ASSock.dll - Cognizance Virtual Channel
  • ASSvcSnp.dll - Services and Applications Snapin
  • ASTSVCC.dll - Cognizance Identity and Access Management (Terminal Services Virtual Channel Client)
  • ASWallet.dll (by Bioscrypt) - e-Wallet Service
  • AuthWiz.dll (by Bioscrypt) - Bioscrypt VeriSoft Single Sign On (Cognizance Client Authentication Module)
  • BioAuth.dll - Biometric Authentication Method
  • BioAuthSrv.dll - Biometric Authentication Server Agent
  • HPPlugIn.dll - HP ProtectTools Security Manager Plug-in
  • ItAdminConsole.dll - Identity & Access Management
  • ItAPS.dll - Application Protection Service
  • ItClient.dll - SSO Hook Module
  • ItDAC.dll - Directory Access Component
  • ItEncrypt.dll - File Encryption
  • ItIEAddIn.dll - SSO IE Listener
  • ItMsg.dll - Common Messages and Images
  • ItPackageExt.dll - Shell extension for self-extracted encrypted package
  • ItReports.dll - Report Manager
  • ItRPC.dll - Remote Process Calling Library
  • ittal.dll - Tokens Abstraction Layer
  • ItTalPKCS.dll - HP PKCS11 provider
  • ittalsnap.dll - Identity Distribution Extension
  • ItVCard.dll - Virtual Card Provider
  • ItVCClient.dll - Cognizance Client Engine
  • ItVCL.dll - SSO AddOn for Borland VCL
  • ItVCServer.dll - Virtual Card Server Engine
  • NetAdmin.dll - Network Logon Management
  • OneTimePsw.dll - OneTimePsw Module

Program behaviorsBehaviors exhibited

Internet Explorer BHO
  • ItIEAddIn.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'Credential Manager for HP ProtectTools' with the class of {DF21F1DB-80C6-11D3-9483-B03D0EC10000}.
Startup File (All Users Run)
  • ASTSVCC.dll is loaded in the all users (HKLM) registry as a startup file name 'CognizanceTS' which loads as rundll32.exe C:\Program Files1\ASUSSE~1\ASUSSE~1\Bin\ASTSVCC.dll,RegisterModule.
Windows Firewall Allowed Program
  • asghost.exe is added as a firewall exception for 'C:\Program Files\Hewlett-Packard\IAM\Bin\asghost.exe'.

Program resource utilizationResource utilization averages

Memory:12.29 MB
21.09 MB average
Total CPU:0.0198640175%
0.031193% average
Kernel CPU:0.01352320%
0.016088% average
User CPU:0.00634082%
0.015104% average
70 average
I/O reads/min:415 Bytes
435.61 KB average
I/O writes/min:4 Bytes
105.02 KB average

How do I remove Credential Manager for HP ProtectTools?

Quickly and completely remove Credential Manager for HP ProtectTools from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Credential Manager for HP ProtectTools from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Credential Manager for HP ProtectTools, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Credential Manager for HP ProtectTools.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by Credential Manager for HP ProtectTools you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win XP 45%
Win 7 1%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 8%
Keep it 92%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 50.25%
Windows XP 46.19%
Windows 7 3.55%
Which OS releases does it run on?
Microsoft Windows XP 45.03%
Windows Vista Business 42.41%
Windows Vista Home Basic 7.85%
Windows 7 Home Premium 1.57%
Windows 7 Professional 1.57%
Windows 7 Ultimate 0.52%

Distribution by countryGeography

33.48% of installs come from the United States
Which countries install it?
  United States 33.48%
  Germany 8.14%
  United Kingdom 4.52%
  Finland 4.07%
  Canada 4.07%
  France 3.62%
  Spain 3.62%
  Netherlands 3.62%
  Italy 3.17%
  Sweden 2.71%
  Belgium 1.81%
  Norway 1.81%
  Australia 1.81%
  India 1.81%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 98.47%
Intel 0.51%
Sahara 0.51%
Compaq 0.51%
Common models
HP Compaq 6910p 6.83%
HP Compaq 8510p 5.59%
HP Compaq dc7800p Convert... 4.35%
HP Compaq 8510w 4.35%
HP Compaq 6715s (GS561AV) 3.11%
HP Compaq dc7800 Converti... 2.48%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


user comment
No one has commented yet. Help others learn more about this software, share your comments.