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Should I remove Calabrio Monitoring and Recording Recording?

What percent of users and experts removed it?
9% remove it91% keep it
Overall Sentiment
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How common is it?
United States Rank #30,071
Reach 0.0014%


93.1.283 5.26% 10.53% 5.26% 78.95%

Calabrio Monitoring and Recording Recording

What is Calabrio Monitoring and Recording Recording?  (from Calabrio)

When flexibility, reliability and speed are essential to capturing calls, Calabrio Call Recording software makes the task of call recording, call logging, archiving and retrieving previously recorded calls more manageable in IP-based networks. Organizations can choose to record all phone calls within the enterprise,...  Read more


Calabrio Monitoring and Recording Recording is a software program developed by Calabrio. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 66 files. The installed file SplkUpdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 8. While about 91% of users of Calabrio Monitoring and Recording Recording come from the United States, it is also popular in Costa Rica and Panama.

Program detailsProgram details

URL: calabrio.com/products/call-recording
Installation folder: C:\Program Files\Calabrio\
Uninstaller: MsiExec.exe /X{B0EBD42E-C2FA-49D8-A034-300EC12EB00E}
(The Windows Installer is used for the installation, maintenance, and removal.)

Program filesFiles installed by Calabrio Monitoring and Recording Recording

  • AgentWF.dll - Quality Management (AgentWF)
  • SplkUpdate.dll - SplkUpdate
  • SQMContactXMLParser.dll - SQMContactXMLParser
  • sqmservice.exe - SqmService
  • SQMUpload.dll - SQMUpload
  • UploadClient.dll - UploadClient
  • VoiceRecorder.dll - VoiceRecorder
  • ASPLib.dll - ASPLib
  • EditWmaTag.exe
  • QmDump.exe - SplkDump.exe
  • SplkSecurity.dll - SplkSecurity Dynamic Link Library
  • SplkSocket.dll - SplkSocket Dynamic Link Library
  • SplkStd.dll - SplkStd Dynamic Link Library
  • Wav2Wma.exe - Wav2Wma Application

Program behaviorsBehaviors exhibited

  • sqmservice.exe runs as a service named 'Monitoring and Recording Desktop Recording Service' (ciCqmRecord).

How do I remove Calabrio Monitoring and Recording Recording?

Quickly and completely remove Calabrio Monitoring and Recording Recording from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Calabrio Monitoring and Recording Recording from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Calabrio Monitoring and Recording Recording, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Calabrio Monitoring and Recording Recording.

Win 7 (SP1) 68%
Win 8 32%
Windows Service? Yes
(Installs a service)
Uninstall it 9%
Keep it 91%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 68.42%
Windows 8 31.58%
Which OS releases does it run on?
Windows 7 Home Premium 31.58%
Windows 8.1 26.32%
Windows 7 Enterprise 15.79%
Windows 7 Professional 15.79%
Windows 7 Ultimate 5.26%
Windows 8.1 Single Langua... 5.26%

Distribution by countryGeography

90.63% of installs come from the United States
Which countries install it?
  United States 90.63%
  Costa Rica 3.13%
  Panama 3.13%
  Honduras 3.13%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 31.58%
Hewlett-Packard 26.32%
Lenovo 15.79%
Acer 15.79%
ASUS 5.26%
Toshiba 5.26%
Common models
LENOVO 2394BK1 11.11%
TOSHIBA Satellite C55t-A 5.56%
HP OMEN Notebook PC 15 5.56%
Dell Latitude E6500 5.56%
Dell Inspiron 3442 5.56%
HP Pavilion g6 Notebook P... 5.56%


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