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Should I remove AT&T Self Support Tool?

What percent of users and experts removed it?
4% remove it96% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #19,964
United States Rank #9,402
Reach 0.0124%

AT&T Self Support Tool

What is AT&T Self Support Tool?

The AT&T Self Support Tool is provided to AT&T users to help troubleshoot and configure the service as well as attached devices. It is designed to run various diagnostics on the PC and teh Internet service in order to correct any connection issues.


It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named att.exe. The setup package generally installs about 14 files and is usually about 4.29 MB (4,499,596 bytes).

Program detailsProgram details

URL: www.att.net
Installation folder: C:\Program Files\att-sst
Uninstaller: C:\Program Files\ATT-SST\Uninstall.exe
Estimated size: 4.29 MB

Program filesFiles installed by AT&T Self Support Tool

Program executable:att.exe
Path:C:\Program Files\at&t\self support tool\att.exe
Additional files:
  • pcBrowser.exe (by Alcatel-Lucent) - McciBrowser (mcci+McciBrowser)
  • Uninstall.exe

Program behaviorsBehaviors exhibited

Scheduled Task
  • pcBrowser.exe is scheduled as a task with the class '{1214AB3B-6F9C-431F-BC65-B24A0DA065A8}' (runs on registration).
Startup File (User Run)
  • pcBrowser.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'ATT-SST' and executes as C:\Program Files\ATT-SST\pcBrowser.exe -AppKey=ATT-SST -URL=filC://C:\Program Files\ATT-SST\OCB\0ec71cad-b0fa-4420-9a1f-e0a85e055d87\Start.htm?VendorID=ATT-SST,isHidden=false,ConnectivityRequired=true.

How do I remove AT&T Self Support Tool?

Quickly and completely remove AT&T Self Support Tool from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall AT&T Self Support Tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program AT&T Self Support Tool, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove AT&T Self Support Tool.

Win Vista (SP2) 43%
Win 7 1%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 4%
Keep it 96%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 48.28%
Windows 7 29.89%
Windows XP 18.97%
Windows 8 2.87%
Which OS releases does it run on?
Windows Vista Home Premiu... 44.38%
Windows 7 Home Premium 24.85%
Microsoft Windows XP 17.16%
Windows Vista Home Basic 5.33%
Windows 7 Professional 2.96%
Windows 7 Ultimate 2.96%

Distribution by countryGeography

99.66% of installs come from the United States
Which countries install it?
  United States 99.66%
  Canada 0.34%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 35.82%
Dell 32.84%
Gateway 10.45%
Toshiba 8.96%
Acer 5.22%
Intel 2.99%
American Megatrends 2.99%
ASUS 0.75%
Common models
Dell Inspiron 530 3.97%
Dell Inspiron 530s 2.38%
Dell Dimension E521 2.38%
HP G60 Notebook PC 2.38%
HP-Pavilion NY543AA-ABA s... 2.38%
TOSHIBA Satellite A505 2.38%


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