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Should I remove Unified Agent Desktop Client?

What percent of users and experts removed it?
5% remove it95% keep it
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7.0.2300.8 100.00%

Unified Agent Desktop Client

What is Unified Agent Desktop Client?  (from Aspect Software)

In the contact centre, unified communications empower the agent. Powered by Microsoft Lync, the Aspect UnifiedIP unified agent desktop allows agents to collaborate in realtime – with all customer experience contributors inside andoutside the contact centre – through presence, IM, desktopsharing and file sharing. Presen...  Read more


Unified Agent Desktop Client is a software program developed by Aspect Software. The primary executable is named UADPresentationLayer.exe. The setup package generally installs about 23 files and is usually about 18.35 MB (19,246,252 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 80% of users of Unified Agent Desktop Client come from the United States, it is also popular in United Kingdom.

Program detailsProgram details

URL: www.aspect.com
Help link: www.aspect.com/support
Installation folder: C:\Program Files\Aspect Software\Unified IP\UAD\
Uninstaller: MsiExec.exe /I{2C3800E9-B90D-4173-ADE8-615C2C5E670D}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 18.35 MB
Language: English (United States)

Program filesFiles installed by Unified Agent Desktop Client

Program executable:UADPresentationLayer.exe
Name:Aspect Unified IP
Unified Agent Desktop
Path:C:\Program Files\Aspect Software\Unified IP\UAD\UADPresentationLayer.exe
Additional files:
  • Aspect.UnifiedIP.UAD.BusinessLayer.dll - Aspect Unified IP - Unified Agent Desktop (Unified Agent Desktop - Portal Class Library)
  • Aspect.UnifiedIP.UAD.Common.dll - Aspect.UnifiedIP.UAD.Common
  • Aspect.UnifiedIP.UMV.SilverLightToWPF.dll - Aspect Unified IP Unified Message Viewer (Aspect.UnifiedIP.UMV.SilverLightToWPF)
  • Aspect.UnifiedIP.UAD.Communicator.dll - AspectCommunicator
  • UADPresentationLayer.exe - Aspect Unified IP (Unified Agent Desktop)
  • UIPLoadBalancer.dll - Unified IP (UIPLoadBalancer)
  • LogClient.dll - Aspect.UnifiedIP.Logging.LogClient
  • LogServiceClient.dll - Aspect.UnifiedIP.Logging.LogServiceClient
  • AxInterop.EPUDClient.dll
  • Interop.EPUDClient.dll - Assembly imported from type library 'EPUDClient'.
  • Interop.IObjectSafetyTLB.dll - Assembly imported from type library 'IObjectSafetyTLB'.
  • Microsoft.Expression.Interactions.dll (by Microsoft) - Microsoft.Expression.Interactions
  • Microsoft.Lync.Controls.dll (by Microsoft) - Microsoft Lync 2010 (Microsoft.Lync.Controls)
  • Microsoft.Lync.Controls.Framework.dll - Microsoft.Lync.Controls.Framework
  • Microsoft.Lync.Model.dll
  • Microsoft.Lync.Utilities.dll - Microsoft.Lync.Utilities
  • Microsoft.Office.Interop.UccApi.dll - Assembly imported from type library 'UCCAPILib'.
  • Microsoft.Office.Uc.dll - Assembly imported from type library 'UCCollaborationLib'.
  • RTMPLTFM.dll - Microsoft Office Communications Server 2007 (Microsoft Real Time Media Stack)
  • System.Windows.Interactivity.dll - System.Windows.Interactivity
  • UccApi.dll - Microsoft Unified Communications Client API (Microsoft Unified Communications Client API DLL)
  • UCCAPIRES.dll - Microsoft Unified Communications Client API Resource DLL
  • WPFToolkit.dll - WPF Toolkit

How do I remove Unified Agent Desktop Client?

You can uninstall Unified Agent Desktop Client from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Unified Agent Desktop Client, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Unified Agent Desktop Client.

Win 7 (SP1) 50%
Win 10 50%
Uninstall it 5%
Keep it 95%
United States

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 50.00%
Windows 10 50.00%
Which OS releases does it run on?
Windows 7 Enterprise 50.00%
Windows Server 2012 R2 St... 50.00%

Distribution by countryGeography

80.00% of installs come from the United States
Which countries install it?
  United States 80.00%
  United Kingdom 20.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Lenovo 50.00%
Intel 50.00%


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