84,488,480 programs installed

Should I remove Norton Identity Safe?

What percent of users and experts removed it?
12% remove it88% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #1,087
United States Rank #918
Reach 0.6376%
Lifespan of installation (until removal)
< 24.20 days
713.92 days >
Average installed length: 375.11 days


2014.7.13.6 0.02%
2014.7.11.42 28.57%
2014.7.8.23 6.80%
2014.7.6.15 9.24%
2014.7.3.12 3.62%
2014.7.0.47 4.62%
2014.7.0.46 0.45%
2014.7.0.43 5.65%
2014.6.6.3 0.53%
2014.6.0.27 13.13%
2014.5.0.67 3.61%
2013.7.1.8 0.01%
2013.4.0.10 11.16%
2013.3.3.19 2.01%
2013.3.0.26 3.07%
2013.2.1.36 0.07%
2013.2.1.33 0.53%
2013.2.1.5 0.35%
2013.2.0.18 1.46%
2013.1.1.7 0.07%
2013.1.0.32 4.42%
2013.1.0.31 0.01%
2013.1.0.4 0.01%
2012.6.3.28 0.04%
2012.6.3.2 0.45%
2012.6.0.72 0.05%
2012.6.0.53 0.05%
2012.6.0.5 0.01%

Typically installed together

Other programs by Symantec

Norton Identity Safe

What is Norton Identity Safe?  (from Symantec)

Norton ™ Identity Safe is a password manager that makes logging into your favorite web sites easier, faster and more secure. Never again forget a user name or password. Ever. Stop filling in the same forms over and over. Warns you of unsafe sites right in your search results and blocks them. Stores your passwords and ...  Read more


Norton Identity Safe is a software program developed by Symantec. The most common release is 2014.7.11.42, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The program adds a toolbar to Microsoft Internet Explorer. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The primary executable is named coInst.exe. The setup package generally installs about 110 files and is usually about 52.21 MB (54,747,591 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 58% of users of Norton Identity Safe come from the United States, it is also popular in United Kingdom and Germany.

Program detailsProgram details

URL: identitysafe.norton.com
Installation folder: C:\Program Files\Norton Identity Safe
Uninstaller: C:\Program Files\NortonInstaller\{92622AAD-05E8-4459-B256-765CE1E929FB}\NST\LicenseType\2013.2.0.18\InstStub.exe /X /ARP
Estimated size: 52.21 MB

Program filesFiles installed by Norton Identity Safe

Program executable:coInst.exe
Name:Norton Identity Safe
Path:C:\Program Files\Norton Identity Safe\Engine\2012.6.0.72\coInst.exe
Additional files:
  • lue.dll - Symantec LiveUpdate Technologies (Symantec LiveUpdate Engine)
  • dulucbk.dll - Symantec Definitions Deployment
  • ccalert.dll - Symantec Security Technologies (Symantec Alert and Notification)
  • ccemlpxy.dll - Symantec Email Proxy
  • ccerrdsp.dll - Symantec Error Display
  • ccgevt.dll - Symantec ccGenericEvent Engine
  • ccglog.dll - Symantec ccGenericLog Engine
  • ccipc.dll - Symantec ccIPC Engine
  • ccjobmgr.dll - Symantec ccJobMgr Engine
  • ccl120u.dll - Symantec Library
  • ccscanw.dll - Symantec Scan Engine
  • ccsebind.dll - Submission Engine Connection Library
  • ccset.dll - Symantec Settings Manager Engine
  • ccsubeng.dll - Submission Engine
  • ccsvc.dll - Symantec ccService Engine
  • ccsvchst.exe - Symantec Service Framework
  • ccvrtrst.dll - Symantec Trust Validation Engine
  • defutdcd.dll - Symantec Definition Utilities
  • cltaldis.dll - Symantec Shared Components (Symantec Shared Component)
  • cltlmj.dll
  • cltpe.dll
  • cltrt.exe
  • coactmgr.dll - Norton Identity Safe (coActMgr)
  • cochrmsv.dll - ChromiumPlugin
  • codatapr.dll - coDataProvider
  • coffpl19.dll - coFirefoxPlugIn
  • coffpl20.dll
  • coffpl21.dll
  • coFFPl22.dll
  • coFFPl23.dll
  • coFFPl24.dll
  • coFFPl25.dll
  • coffpl26.dll
  • coffpl27.dll
  • coffpl28.dll
  • coffpl29.dll
  • coffpl30.dll
  • coffpl31.dll
  • coffpl32.dll
  • coffpl35.dll
  • coffpl36.dll
  • coffplgn.dll
  • coidsafe.dll - coIDSafe
  • coieplg.dll - coIEPlugIn
  • coinst.exe - coCustomAction
  • comcplug.dll - Message Center PlugIn
  • conathst.exe - Google Chrome (Norton Identity Safe native host)
  • coparse.dll - coParse
  • cosastub.exe - Standalone IDSafe Stub
  • cosfshre.dll - coSafeShare
  • coshdobj.dll - coShdObj
  • cosvcplg.dll - coServicePlugIn
  • couictlr.dll
  • cowpplg.dll - coWebAuthPlugIn
  • difval.dll - DING File Validation
  • diarkive.dll - InstallToolBox (InstallToolBox Archive)
  • diluecbk.dll - InstallToolBox LUE Callback
  • dimaster.dll - InstallToolBox Service
  • distrptr.dll - Stat Reporter Job Worker
  • comm.dll - Oxygen Client (Communications Service)

Program behaviorsBehaviors exhibited

Internet Explorer BHO
  • CoIEPlg.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'Norton Identity Protection' with the class of {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}.
Internet Explorer Toolbar
  • coieplg.dll is loaded as Internet Explorer Toolbar with the name 'Norton Identity Safe Toolbar' with the class of {A13C2648-91D4-4bf3-BC6D-0079707C4389}.
Internet Explorer Web Browser
  • coieplg.dll installs an IE Web Browser in Internet Explorer named 'Norton Identity Safe Toolbar' with a class of {A13C2648-91D4-4BF3-BC6D-0079707C4389}.
Scheduled Task
  • cosastub.exe is scheduled as a task with the class '{962AE6EE-701B-401D-BA2D-DF5983FE26E6}' (runs on registration).
  • ccsvchst.exe runs as a service named 'Norton AntiVirus.' (NAV) "Norton AntiVirus".
Startup File (User Run Once)
  • cosastub.exe is loaded once in the current user (HKCU) registry as a startup file name 'IDSS_STARTUP' which loads as C:\Program Files\Norton Identity Safe\Engine\2014.7.11.42\coSAStub.exe /install /force.
Windows Firewall Allowed Program
  • ccsvchst.exe is added as a firewall exception for 'C:\Program Files\Norton Internet Security\Engine\\ccsvchst.exe'.
Network connections
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • ccsvchst.exe connects to (port 80).
  • Plus 20 more

Program resource utilizationResource utilization averages

Memory:36.24 MB
21.09 MB average
Total CPU:0.0046398889%
0.031193% average
Kernel CPU:0.00250308%
0.016088% average
User CPU:0.00213680%
0.015104% average
CPU cycles/sec:11,023,135
8,062,084 average
70 average
I/O reads/min:4.8 MB
435.61 KB average
I/O writes/min:331.21 KB
105.02 KB average

How do I remove Norton Identity Safe?

You can uninstall Norton Identity Safe from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Norton Identity Safe, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Norton Identity Safe.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by Norton Identity Safe you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win 7 (SP1) 52%
Win 8 0%
Plugs into Internet Explorer
Uninstall it 12%
Keep it 88%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 54.76%
Windows 10 35.01%
Windows Vista 6.17%
Windows XP 4.05%
Which OS releases does it run on?
Windows 7 Home Premium 37.72%
Windows 8.1 12.85%
Windows 7 Professional 8.19%
Windows 10 Home 7.21%
Windows 7 Ultimate 6.96%
Windows Vista Home Premiu... 4.87%

Distribution by countryGeography

57.90% of installs come from the United States
Which countries install it?
  United States 57.90%
  United Kingdom 5.37%
  Germany 4.91%
  Canada 3.65%
  Australia 2.77%
  Italy 2.54%
  Netherlands 1.72%
  India 1.61%
  France 1.54%
  Belgium 1.27%
  Brazil 1.26%
  Sweden 0.91%
  Mexico 0.81%
  Spain 0.79%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 33.41%
Dell 18.94%
Acer 14.12%
Toshiba 12.69%
ASUS 6.75%
Samsung 6.20%
Lenovo 3.19%
Intel 1.57%
Common models
HP Pavilion dv6 Notebook ... 7.23%
HP Pavilion g6 Notebook P... 6.50%
HP Pavilion dv7 Notebook ... 5.02%
HP 2000 Notebook PC 3.57%
HP Pavilion g7 Notebook P... 3.57%
ASUS All Series 2.54%

About Symantec

Symantec developers security software for business and consumers and helps customers protect their computers, information, identities and infrastructure by delivering software and services that address risks to security with various products such as Norton AntiVirus, Internet security, and anti-spyware products e.
Publisher URL: www.symantec.com

comments1 comment

user comment
user comment
Twitterfollowerover a year ago
You could visit the following KB to solve thihs problem, https://support.norton.com/sp/en/us/home/current/solutions/v72380606_EndUserProfile_en_us