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Should I remove MyCalls?

What percent of users and experts removed it?
6% remove it94% keep it
Overall Sentiment
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Be the first to rate (click star to rate)
How common is it?
Reach 0.0002%


VersionDistribution 33.33% 33.33% 33.33%



MyCalls is a program developed by NEC Infrontia. The most used version is, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 55 files and is usually about 533.39 KB (546,190 bytes). A majority of the PCs this is running on, most OS versions are Windows 7 (SP1). While about 63% of users of MyCalls come from the United States, it is also popular in United Kingdom.

Program detailsProgram details

URL: www.KelmarSoftwareSolutions.com
Installation folder: C:\Program Files\NEC Infrontia\MyCalls\
Uninstaller: MsiExec.exe /X{6B81EB29-2C65-4ADD-A8FE-7556623808E4}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 533.39 KB

Program filesFiles installed by MyCalls

  • CPELicenseWrapper.dll - CPELicenseWrapper
  • CallProcessor.exe - MyCalls (invoCall Call Processor)
  • CallRecordingExportManager.dll - CallRecordingExportManager
  • CPELicense.dll - CPE License Component
  • Charon.Communications.dll (by Charon Software) - Charon.Communications for .NET Framework (Charon.Communications)
  • AdjMmsEng.dll (by MultiMedia Soft) - adjstud Dynamic Link Library (AdjMmsEng DLL)
  • CallControlPluginGenericTapi.dll - CallControlPluginGenericTapi
  • AgentControlConfiguration.dll - AgentControlConfiguration
  • CallControlConfiguration.dll - CallControlConfiguration
  • AgentControlPluginNECSV.dll - AgentControlPluginNECSV
  • AgentControlPluginNEC.dll - AgentControlPluginNEC
  • CompletionCodeConfig.dll - CompletionCodeConfig
  • ClientHelperClasses.dll - ClientHelperClasses
  • AgentControlClient.dll - AgentControlClient
  • AudioSoundEditor.dll (by MultiMedia Soft) - Audio Sound Editor
  • CallControlClient.dll - CallControlClient
  • CallControlConfig.dll - CallControlConfig
  • AudioDjStudio.dll - Audio DJ Studio
  • BaseContactCore.dll (by Kelmar Software Solutions Ltd) - BaseContactBase
  • CallRecordsUI.dll - CallRecordsUI
  • CallPlayback.dll - CallPlayback
  • BaseContact.dll - BaseContact
  • AudioDJ.dll - AudioDJ
  • AuditProcessor.dll
  • AuditReaderDataLayer.dll
  • avayadecoder.dll
  • BaseSchedulingEngine.dll
  • CACore.dll
  • CAGraphicResources.dll
  • CAUICore.dll
  • CollectorConfiguration.dll
  • ColorTrackBar.dll
  • CommsLibrary.dll

Program behaviorsBehaviors exhibited

  • CallProcessor.exe runs as a service named 'KSS Call Processor' (KSSCallProcessor).

How do I remove MyCalls?

You can uninstall MyCalls from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program MyCalls, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove MyCalls.

Windows Service? Yes
(Installs a service)
Uninstall it 6%
Keep it 94%
Windows 7 (SP1)

Distribution by countryGeography

62.50% of installs come from the United States
Which countries install it?
  United States 62.50%
  United Kingdom 37.50%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 50.00%
Dell 50.00%
Common models
Hewlett-Packard G5460uk 33.33%
Dell OptiPlex 9030 AIO 33.33%


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