Should I remove GoK Support?
What percent of users and experts removed it?
22% remove it78% keep it
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0001%
GoK Support
from Gigs of Knowledge
What is GoK Support? (from Gigs of Knowledge)
Some computer problems can be fixed without needing to bring your computer in to our office. We can access your computer from its current location through a secure internet connection from our office. This can be convenient if you're traveling, your computer is too bulky or inconvenient to be moved easily, or you're ju... Read more
Overview
GoK Support is a program developed by Gigs of Knowledge. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. It adds an extension to the user's Internet Explorer web browser. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software installer includes 27 files and is usually about 34.06 MB (35,709,601 bytes). In comparison to the total number of users, most PCs are running the OS Windows Vista (SP2) as well as Windows 7 (SP1). The distribution of this has mostly been seen in the United States.
Program details
URL: www.gigsofknowledge.com
Installation folder: C:\Program Files\dSupport\
Uninstaller: "C:\Program Files\dSupport\unins000.exe"
Estimated size: 34.06 MB
Files installed by GoK Support
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LaVolpeAlphaImg2.ocx (by LaVolpe) - LaVolpe Alpha Image Control
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dSupportMCStub.exe (by Foolish IT) - dSupportMCStub
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vbwebdownload.dll (by Mowlem) - vbWebDownload
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BootSafe.exe (by Foolish IT) - BootSafe (Restart Windows in Safe Mode with Networking)
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dSupport.exe - dSupport
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dSupport_old.exe
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unins000.exe - Setup/Uninstall
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7za.exe (by Igor Pavlov) - 7-Zip (7-Zip Standalone Console)
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ccrpprg6.ocx (by ECX Programming / CCRP) - ccrpProgressBar (ccrpProgressBar v.1.33)
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Codejock.Controls.v15.3.1.ocx (by Codejock Software) - Xtreme Suite ActiveX Control Module
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Codejock.SkinFramework.v15.3.1.ocx (by Codejock Software) - Xtreme SkinFramework ActiveX Control Module
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Codejock.TaskPanel.v15.3.1.ocx - Xtreme Task Panel ActiveX Control Module
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COMDLG32.OCX (by Microsoft) - CMDIALOG (CMDialog ActiveX Control DLL)
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CreateSRP.exe - CreateSRP
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DelReg.exe - DelReg
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dSS_Splash.exe - dSS_Splash
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dSSEventSvc.exe - dSupportSuiteEventService (dSupportSuite Event Monitoring Service)
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dSSMCStub.exe - dSSMCStub
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dSupportSuite.exe - dSupportSuite
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dSupportSuite_old.exe
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FoolishEventLogMsgHelper.dll - Project1
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MSCOMCTL.OCX (by Microsoft) - MSCOMCTL (Windows Common Controls ActiveX Control DLL)
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MSdFix.exe
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Office2007.dll - Office 2007 Style for Codejock RibbonBar (Office 2007 Ribbon Style)
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Office2010.dll - Office 2010 Style for Codejock RibbonBar (Office 2010 Ribbon Style)
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RegBackup.exe - RegBackup
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Windows7.dll - Windows 7 Style for Codejock RibbonBar (Windows 7 Ribbon Style)
Behaviors exhibited
Internet Explorer Extension
- COMDLG32.OCX is installed as an Internet Explorer extension using the class {9F01D864-E34E-46A0-927D-9C78EF4B723D}.
2 Scheduled Tasks
- dSupportSuite.exe is scheduled as a task named 'dSupportSuite - Maintenance Task' (runs weekly on Fridays at 11:15 PM).
- dSupportSuite_old.exe is scheduled as a task named 'BPC Maintenance Suite - Heartbeat' (runs daily).
Service
- dSSEventSvc.exe runs as a service named 'dSupportSuite Event Service' (dSSEventSvc) "dSupportSuite Event Monitoring Service".
Startup File (All Users Run)
- dSS_Splash.exe is loaded in the all users (HKLM) registry as a startup file name 'dSupportSuite Startup' which loads as C:\Program Files\dSupportSuite\dSS_Splash.exe.
How do I remove GoK Support?
You can uninstall GoK Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program GoK Support, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove GoK Support.
How do I reset my web browser?
If your web browser homepage and search settings have been modfied by GoK Support you can restore them to their previous default settings.
Microsoft Internet Explorer
- Open Internet Explorer and click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
- The changes will take effect the next time you open IE.
Mozilla Firefox
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
- To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
Google Chrome
- Open Chrome and click the Chrome menu on the browser toolbar.
- Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
- When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
- Restart Google Chrome.
OS VERSIONS
Win Vista (SP2) 50%
Win 7 (SP1) 50%
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HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
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USER ACTIONS
 |
Uninstall it 22%
Keep it 78%
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Windows
Which Windows OS versions does it run on?
| Windows Vista |
50.00% |
|
| Windows 7 |
50.00% |
|
Which OS releases does it run on? |
| Windows Vista Home Premiu... |
50.00% |
|
| Windows 7 Home Premium |
50.00% |
|
Geography
100.00% of installs come from the United States
Which countries install it?
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Gateway |
50.00% |
|
| Alienware |
50.00% |
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