84,285,534 programs installed

Should I remove Get Help Now?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
Good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0002%

Versions

VersionDistribution
7.8.658 33.33%
6.3.374 66.67%

Other programs by LogMeIn

Get Help Now

What is Get Help Now?

This is a white-labeled LogMeIn branded support and remote access utility of LogMeIn Rescue that uses a proprietary remote desktop protocol over transmitted via SSL that provides support technichians to connect to the remote desktop. The software it typically used to provide custom PC support to remotely view, diagnose and fix an end users computer.

Overview

The most common release is 6.3.374, with over 98% of all installations currently using this version. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 16 files and is usually about 9.01 MB (9,443,899 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{51B45305-3996-490B-BE32-6F9800CD43C5}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 9.01 MB

Program filesFiles installed by Get Help Now

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
  • LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • Unattended.exe
  • unlock.dll
  • unlock64.dll
  • rahook.dll
  • RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
  • LMISupport7x32.dll
  • LMISupport7x64.dll
  • LMISupportM32.exe
  • LMISupportM64.exe
  • unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))

Program behaviorsBehaviors exhibited

Service
  • CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCardskunb65' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\kunb65\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\ATSCallingCard\CallingCard.exe'.

How do I remove Get Help Now?

Quickly and completely remove Get Help Now from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Get Help Now from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Get Help Now, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Get Help Now.

OS VERSIONS
Win Vista (SP2) 33%
Win 8 33%
 
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
 
USER ACTIONS
Uninstall it 7%
Keep it 93%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 33.33%
Windows 7 33.33%
Windows 10 33.33%
Which OS releases does it run on?
Windows 7 Home Premium 33.33%
Windows 8.1 33.33%
Windows Vista Home Basic 33.33%

Distribution by countryGeography

66.67% of installs come from the United States
Which countries install it?
  United States 66.67%
  United Kingdom 33.33%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 66.67%
Acer 33.33%
Common models
Dell Inspiron 530 33.33%
Dell Inspiron 3647 33.33%
Acer Aspire 5336 33.33%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com

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