40,688,004 programs installed

Should I remove GoToAssist?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #862
United States Rank #348
Reach 1.0266%
(Not enough data to show 30 day installation trends)
Uninstallation trends (last 30 days)
Lifespan of installation (until removal)
< 7.42 days
218.86 days >
Average installed length: 115.00 days

Other programs by Citrix Systems

GoToAssist 8.0.0.514

What is GoToAssist?

GoToAssist is a cloud-based service that enables the user to access and control remote computers and other Internet-connected devices in order to deliver technical support. Simultaneous sessions allows user to work on up to eight remote computers at the same time. Remote control lets user use mouse and keyboard to control a remote machine. Two-way screen sharing lets user view client’s screen and also show user’s own screen for training purposes. It designed for individuals and small teams of IT professionals and software consultants and marketed to small and medium-sized businesses (SMBs).

About  (from Citrix Systems)

GoToAssist enables you to provide fast and easy live remote support with a solution designed to meet your specific business needs. Compare our remote support, service desk and IT monitoring solutions and see which works best for you and your organization.

Overview

Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The primary executable is named g2ahost.exe. The setup package generally installs about 21 files and is usually about 3.38 MB (3,544,168 bytes).

Program detailsProgram details

URL: www.gotoassist.com
Installation folder: C:\Program Files\citrix\gotoassist\514
Uninstaller: C:\Program Files\Citrix\GoToAssist\514\G2AUninstaller.exe /uninstall
Estimated size: 3.38 MB

Program filesFiles installed by GoToAssist 8.0.0.514

Program executable:g2ahost.exe
Name:GoToAssist
Citrix Online GoToAssist
Path:C:\Program Files\citrix\gotoassist\514\g2ahost.exe
MD5:7107ead6c030ded4a94733e6a3944b61
Additional files:
  • g2achat.exe - GoToAssist (Citrix Online GoToAssist)
  • g2aprocessfactory.exe
  • G2AResource.dll
  • G2AUninstaller.exe
  • G2AWINLOGON_X64.DLL

Program behaviorsBehaviors exhibited

Service
  • g2achat.exe runs as a service named 'GoToAssist' (GoToAssist) "Citrix GoToAssist provides remote help to this PC.".

How do I remove GoToAssist?

Quickly and completely remove GoToAssist 8.0.0.514 from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall GoToAssist from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program GoToAssist 8.0.0.514, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove GoToAssist.

HOW IT RUNS
Windows Service? Yes
(Installs a service)
 
USER ACTIONS
Uninstall it 8%
Keep it 92%
 
GLOBAL RANK
#862

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 76.11%
Windows Vista 21.39%
Windows XP 1.54%
Windows 8 0.95%
Which OS releases does it run on?
Windows 7 Home Premium 65.89%
Windows Vista Home Premiu... 16.56%
Windows Vista Home Basic 4.02%
Windows 7 Professional 3.94%
Windows 7 Ultimate 2.43%
Windows 7 Home Basic 2.29%

Distribution by countryGeography

83.33% of installs come from the United States
Which countries install it?
  United States 83.33%
  Canada 2.89%
  United Kingdom 2.21%
  Brazil 1.65%
  Japan 1.39%
  Australia 1.35%
  India 1.05%
  Germany 0.60%
  Mexico 0.53%
  France 0.43%
  Hong Kong 0.33%
  Argentina 0.31%
  Malaysia 0.28%
  Ireland 0.24%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 99.35%
Alienware 0.17%
Hewlett-Packard 0.17%
Gateway 0.06%
American Megatrends 0.05%
Sahara 0.05%
Acer 0.05%
GIGABYTE 0.03%
Intel 0.03%
Toshiba 0.03%
Compaq 0.02%
ASUS 0.02%
Common models
Dell Inspiron 1545 10.95%
Dell Inspiron N5010 6.20%
Dell Inspiron 560 4.63%
Dell Inspiron 1525 4.14%
Dell Inspiron 580 3.79%
Dell Studio XPS 8100 3.49%

About Citrix Systems

Citrix Systems provides server and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open source products.
Publisher URL: www.citrix.com

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