WPS Support
What is WPS Support?
WPS Support is a LogMeIn Rescue branded support and remote access utility that uses a proprietary remote desktop protocol over transmitted via SSL that provides support technichians to connect to the remote desktop. The software it typically used to provide custom PC support to remotely view, diagnose and fix an end users computer.
Overview
Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 7 files and is usually about 7.51 MB (7,870,115 bytes).
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.51 MB
Files installed by WPS Support
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CallingCard.exe - LogMeIn Rescue Calling Card
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ra64app.exe - LogMeIn Rescue GUI Launcher
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rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
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LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
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rahook9x.dll
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rarcc.dll - LogMeIn Rescue RARCC DLL
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unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\ATSCallingCard\CallingCard.exe'.
How do I remove WPS Support?
You can uninstall WPS Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program WPS Support, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove WPS Support.
OS VERSIONS
Win XP 25%
Win 10 25%
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WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
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USER ACTIONS
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Uninstall it 20%
Keep it 80%
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Windows
Which Windows OS versions does it run on?
Windows XP |
25.00% |
|
Windows Vista |
25.00% |
|
Windows 7 |
25.00% |
|
Windows 10 |
25.00% |
|
Which OS releases does it run on? |
Microsoft Windows XP |
25.00% |
|
Windows 10 Home |
25.00% |
|
Windows 7 Home Premium |
25.00% |
|
Windows Vista Home Premiu... |
25.00% |
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Geography
100.00% of installs come from the United States
Which countries install it?
PC manufacturers
What PC manufacturers (OEMs) have it installed?
Toshiba |
25.00% |
|
Lenovo |
25.00% |
|
Hewlett-Packard |
25.00% |
|
Dell |
25.00% |
|
Common models |
TOSHIBA Satellite C55-A |
33.33% |
|
Hewlett-Packard p7-1417c |
33.33% |
|
Dell Latitude D610 |
33.33% |
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About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com