74,139,804 programs installed

Should I remove Tech Help?

What percent of users and experts removed it?
38% remove it62% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0001%


7.0.454 100.00%

Other programs by LogMeIn

Tech Help

What is Tech Help?

Tech Help is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows Connect to technical support to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.


Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 7 files and is usually about 7.29 MB (7,646,753 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.29 MB

Program filesFiles installed by Tech Help

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
  • rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))

Program behaviorsBehaviors exhibited

  • CallingCard.exe runs as a service named 'LogMeIn Rescue (3534f9a8-08c5-462f-ac9e-5750b1b4a4ff)' (LMIRescue_3534f9a8-08c5-462f-ac9e-5750b1b4a4ff).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\ATSCallingCard\CallingCard.exe'.

How do I remove Tech Help?

Quickly and completely remove Tech Help from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Tech Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Tech Help, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Tech Help.

Win Vista (SP2) 50%
Win 7 (SP1) 50%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 38%
Keep it 62%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 50.00%
Windows 7 50.00%
Which OS releases does it run on?
Windows 7 Home Premium 50.00%
Windows Vista Home Basic 50.00%

Distribution by countryGeography

100.00% of installs come from the United States
Which countries install it?
  United States 100.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Gateway 50.00%
Dell 50.00%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com


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