84,488,480 programs installed

Should I remove TS Support Tray Icon?

What percent of users and experts removed it?
24% remove it76% keep it
Overall Sentiment
Good
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0001%

Versions

VersionDistribution
1.0.12.0 100.00%

TS Support Tray Icon

Overview

TS Support Tray Icon is a program developed by Total Solutions. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. The distribution of this has mostly been seen in the United States.

Program detailsProgram details

Installation folder: C:\Program Files\n-able technologies\connect2help
Uninstaller: MsiExec.exe /I{BFDA5D49-CAB4-4BD5-A395-1E56093FEF14}
(The Windows Installer is used for the installation, maintenance, and removal.)
Language: English (United States)

Program filesFiles installed by TS Support Tray Icon

  • agent_tray.exe (by N-able Technologies) - Connect2Help System Tray Icon

Program behaviorsBehaviors exhibited

Startup File (All Users Run)
  • agent_tray.exe is loaded in the all users (HKLM) registry as a startup file name 'Agent_Tray' which loads as C:\Program Files\N-able Technologies\Connect2Help\Agent_Tray.exe.

How do I remove TS Support Tray Icon?

You can uninstall TS Support Tray Icon from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program TS Support Tray Icon, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove TS Support Tray Icon.

PC BRAND OF CHOICE
100%
Lenovo
 
OS VERSIONS
Win 7 (SP1) 50%
Win 10 50%
 
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 50.00%
Windows 10 50.00%
Which OS releases does it run on?
Windows 7 Professional 50.00%
Windows 8.1 Pro 50.00%

Distribution by countryGeography

100.00% of installs come from the United States
Which countries install it?
  United States 100.00%

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