74,139,804 programs installed

Should I remove SysAid Agent?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #44,110
Reach 0.0021%


9.0.50 31.03%
8.5.08 20.69%
8.5.05 3.45%
8.1.03 3.45%
8.1.01 10.34%
8.0.05 10.34%
7.5.05 3.45%
7.0.05 10.34%
7.0.04 3.45%
6.5.05 3.45%

SysAid Agent


SysAid Agent is a program developed by SysAid. The most used version is 9.0.50, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The main program executable is SysAidRC.exe. The software installer includes 49 files and is usually about 13.99 MB (14,671,853 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows XP. While about 41% of users of SysAid Agent come from the United States, it is also popular in Israel and Brazil.

Program detailsProgram details

Installation folder: C:\Program Files\SysAid\
Uninstaller: MsiExec.exe /I{FC5E1D1D-6D3F-4844-A937-567D589F655E}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 13.99 MB
Language: English (United States)

Program filesFiles installed by SysAid Agent

Program executable:SysAidRC.exe
SysAid RC Viewer
Path:C:\Program Files\SysAid\SysAidRC.exe
Additional files:
  • httpSA.dll - SysAid Agent
  • IliAS.exe
  • ilimess.exe
  • IliTask.exe
  • iliusr.exe
  • SysaidRedirectingAgent.exe - SysaidRedirectingAgent
  • UnZip32.dll (by Info-ZIP) - Info-ZIP's UnZip Windows DLL (Info-ZIP's UnZip DLL for Win32)
  • workgrpdomnt4.dll (by UltraVNC) - UltraVNC workgrpdomnt4 (MS-Logon I for UltraVNC)
  • ldapauthnt4.dll (by UltraVNC) - UltraVNC ldapAuthnt4
  • ldapauth9x.dll - UltraVNC ldapAuth9x
  • MSLogonACL.exe - UltraVNC MSLogonACL (MSLogonACL)
  • VNCHooks.dll - UltraVNC - VNCHooks (VNC hooks DLL for Win32)
  • authadmin.dll - UltraVNC authadmin
  • ldapauth.dll - UltraVNC ldapAuth
  • authSSP.dll - UltraVNC authSSP (MS-Logon II for UltraVNC)
  • logging.dll - UltraVNC logging (Logging for UltraVNC MS-Logon)
  • Zip32.dll (by Info-ZIP) - Info-ZIP's WiZ (Info-ZIP's Zip dll)
  • SysAidRCC.exe - SysAidRCc (SysAid RCC server for X64/win32)
  • zlib.dll - zlib data compression library
  • zlibd.dll
  • schook.dll (by PcHelpWare) - SC Hook
  • cad.exe
  • libeay32.dll
  • logmessages.dll
  • ssleay32.dll
  • SysAidRCFunc.dll
  • SysAidUnlckRstPasswd_08501.dll
  • updrun.exe

Program behaviorsBehaviors exhibited

  • SysAidRCC.exe runs as a service named 'SysAidRCC Remote' (SysAidRCC Remote) "Provides secure remote desktop sharing Sysaid Version 8.5.05".

How do I remove SysAid Agent?

Quickly and completely remove SysAid Agent from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall SysAid Agent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program SysAid Agent, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove SysAid Agent.

Win 7 (SP1) 76%
Win 7 3%
Windows Service? Yes
(Installs a service)
Uninstall it 8%
Keep it 92%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 79.31%
Windows XP 10.34%
Windows 8 10.34%
Which OS releases does it run on?
Windows 7 Professional 55.17%
Windows 7 Enterprise 24.14%
Microsoft Windows XP 10.34%
Windows 8.1 Enterprise 3.45%
Windows 8.1 Preview 3.45%
Windows 8.1 Pro 3.45%

Distribution by countryGeography

41.03% of installs come from the United States
Which countries install it?
  United States 41.03%
  Israel 15.38%
  Brazil 7.69%
  Australia 5.13%
  Belgium 5.13%
  Canada 5.13%
  Switzerland 5.13%
  South Africa 5.13%
  Vietnam 2.56%
  Chile 2.56%
  NA 2.56%
  Germany 2.56%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 46.43%
Hewlett-Packard 28.57%
Lenovo 14.29%
Intel 3.57%
Toshiba 3.57%
Acer 3.57%
Common models
Dell OptiPlex 9010 7.14%
Dell OptiPlex 9020 7.14%
LENOVO 42902WG 3.57%
HP ProBook 430 G1 3.57%
Dell Latitude E6330 3.57%
LENOVO 1577K5P 3.57%

comments1 comment

user comment
user comment
Campus IT Dudeover a year ago
No do not remove this program. It is part of the SysAid helpdesk system and it uses this program to keep track of inventory and several other helpful things for your IT personnel. It lets us know if you are missing software that you should have, along with how old the computer is and manufacturer data so we can check warranty status. If you see it on your computer, it is there for a reason and should not be deleted.