Support Works
Overview
Support Works is a software program developed by Citrix Systems. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The setup package generally installs about 36 files and is usually about 8.41 MB (8,820,366 bytes). Relative to the overall usage of those who have this installed, most are running it on Windows 7 (SP1). While about 83% of users of Support Works come from the United States, it is also popular in United Kingdom.
Program details
Installation folder: C:\Program Files\citrix\selfserviceplugin
Uninstaller: C:\Program Files\Citrix\SelfServicePlugin\SelfServiceUninstaller.exe -u "gw-cdf3b7b9@@Farm1:Support Works"
Estimated size: 8.41 MB
Files installed by Support Works
-
Citrix.Diagnostics.dll - Citrix Common Diagnostic Facility (Citrix.Diagnostics)
-
Citrix.Diagnostics.Recorder.Cdf.dll - Citrix.Diagnostic.Recorder.CDF
-
Citrix.GroupPolicy.Accessors.dll - Citrix Group Policy Management (Citrix.GroupPolicy.Accessors)
-
Citrix.DeliveryServices.CoreUtilities.dll - Citrix Receiver Storefront
-
Citrix.DeliveryServices.DazzleResources.Contract.dll
-
Citrix.DeliveryServices.Mvc.Contract.dll
-
Citrix.DeliveryServices.ResourcesCommon.Contract.dll
-
Citrix.DeliveryServices.ResourcesHelpers.dll
-
BaseClassLibrary.dll - Citrix Receiver (BaseClassLibrary)
-
Citrix.DeliveryServices.Clients.AuthManager.dll - Authentication Manager SDK
-
Citrix.DeliveryServices.Clients.AuthManagerUtils.dll - Authentication Manager SDK Utilities
-
Citrix.Receiver.SelfService.ConfigMgr.Communication.dll - SSP ConfigMgr Communciations
-
Credentials.dll - Credentials
-
Dazzle.Model.dll - Dazzle.Model
-
DazzleConfig.dll - DazzleConfig
-
DazzleLauncher.dll - SelfServiceLauncher
-
DeliveryServicesClient.dll - DeliveryServicesClient
-
DesktopLockUI.dll - DesktopLockUI
-
ExtensionSDK.dll - ExtensionSDK
-
FastConnectAPISupport.dll - FastConnectAPISupport
-
FMD.dll - FMD
-
InstallerLib.dll - InstallerLib
-
LauncherGenerator.dll - LauncherGenerator
-
LauncherStubLib.dll - LauncherStubLib
-
LaunchUtils.dll - LaunchUtils
-
PNAClient.dll - PNAClient
-
PreLaunchConfig.dll - PreLaunchConfig
-
RadeMonitor.dll - RadeMonitor
-
ReceiverShim.dll - ReceiverShim
-
ResourceProvider.dll - ResourceProvider
-
SelfService.exe
-
SelfServicePlugin.exe
-
SelfServiceUninstaller.exe - SelfServiceUninstaller
-
TestProvider.dll - TestProvider
-
CleanUp.exe - Receiver (Receiver Cleanup)
Behaviors exhibited
Scheduled Task
- SelfService.exe is scheduled as a task with the class '{8C4B9E9E-DEC4-45C2-87B0-124F29FE51B0}' (runs on registration).
Startup File (User Run)
- SelfService.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'Self-service' and executes as C:\Program Files\Citrix\SelfServicePlugin\SelfService.exe -logonreconnectapps.
How do I remove Support Works?
You can uninstall Support Works from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Support Works, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Support Works.
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 12%
Keep it 88%
|
|
|
MOST USED OS
~99%
Windows 7 (SP1)
|
Geography
83.33% of installs come from the United States
Which countries install it?
| United States |
83.33% |
| United Kingdom |
16.67% |
About Citrix Systems
Citrix Systems provides server and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open source products.
Publisher URL: www.citrix.com