Should I remove Sunrise internet assistant?
What percent of users and experts removed it?
7% remove it93% keep it
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0005%
Sunrise internet assistant
from Sunrise Communications AG
Overview
Sunrise internet assistant is a software program developed by Sunrise Communications AG. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 21 files. The installed file sprtupdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows Vista (SP2). While about 54% of users of Sunrise internet assistant come from Switzerland, it is also popular in the United States and Germany.
Program details
URL: www.sunrise.ch
Installation folder: C:\Program Files\Sunrise\
Uninstaller: "C:\Program Files\Sunrise\unins000.exe"
Files installed by Sunrise internet assistant
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unins000.exe - Setup/Uninstall
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libeay32.dll (by The OpenSSL Project, http://www.openssl.org/) - The OpenSSL Toolkit (OpenSSL Shared Library)
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sdcidle.dll (by SupportSoft) - SupportSoft (Idle DLL)
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sprtcmd.exe (by SupportSoft) - SupportSoft sprtcmd
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sprtevent.dll - SupportSoft sprtevent
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sprtfod.dll - SupportSoft sprtfod (sprtfod)
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sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
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sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
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sprtsched.dll - SupportSoft sprtsched (sprtsched)
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sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
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sprtsync.dll - SupportSoft SyncManager Sprocket
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sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
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sprtui.dll - SupportSoft sprtui (sprtui)
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sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
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ssClearCache.exe
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ssleay32.dll (by The OpenSSL Project, http://www.openssl.org/)
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sunrise_authenticator.exe
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sunrise_internet_assistant.exe - SupportSoft Container
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sunrise_internet_assistant_nm.exe
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tgshell.exe - SupportSoft Software Protection Shell
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wificfg.exe - SupportSoft, Inc. wificfg (wificfg)
Behaviors exhibited
Service
- sprtsvc.exe runs as a service named 'sprtsvc_TalkTalk' (sprtsvc_TalkTalk) "SupportSoft Sprocket Service".
Startup File (All Users Run)
- sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'TalkTalk' which loads as "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk.
3 Windows Firewall Allowed Programs
- sunrise_internet_assistant_nm.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\agent\bin\bcont_nm.exe'.
- sunrise_internet_assistant.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\agent\bin\bcont.exe'.
- sprtcmd.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\bin\sprtcmd.exe'.
How do I remove Sunrise internet assistant?
You can uninstall Sunrise internet assistant from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Sunrise internet assistant, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Sunrise internet assistant.
OS VERSIONS
Win 7 (SP1) 67%
Win XP 11%
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HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
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USER ACTIONS
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Uninstall it 7%
Keep it 93%
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Windows
Which Windows OS versions does it run on?
| Windows 7 |
66.67% |
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| Windows Vista |
22.22% |
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| Windows XP |
11.11% |
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Which OS releases does it run on? |
| Windows 7 Home Premium |
66.67% |
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| Windows Vista Home Premiu... |
22.22% |
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| Microsoft Windows XP |
11.11% |
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Geography
53.85% of installs come from Switzerland
Which countries install it?
| Switzerland |
53.85% |
| United States |
38.46% |
| Germany |
7.69% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Acer |
37.50% |
|
| Hewlett-Packard |
37.50% |
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| Medion |
12.50% |
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| Dell |
12.50% |
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Common models |
| MEDION P961x |
12.50% |
|
| HP Pavilion dv7 Notebook ... |
12.50% |
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| Hewlett-Packard Compaq Pr... |
12.50% |
|
| Dell Dell DM061 |
12.50% |
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| Compaq-Presario WK688AA-U... |
12.50% |
|
| Acer Aspire M3900 |
12.50% |
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