74,139,804 programs installed

Should I remove Sunrise internet assistant?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
Very good
What do people think about it?
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How common is it?
Reach 0.0006%

Sunrise internet assistant


Sunrise internet assistant is a software program developed by Sunrise Communications AG. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 21 files. The installed file sprtupdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows Vista (SP2). While about 58% of users of Sunrise internet assistant come from Switzerland, it is also popular in the United States.

Program detailsProgram details

URL: www.sunrise.ch
Installation folder: C:\Program Files\Sunrise\
Uninstaller: "C:\Program Files\Sunrise\unins000.exe"

Program filesFiles installed by Sunrise internet assistant

  • unins000.exe - Setup/Uninstall
  • libeay32.dll (by The OpenSSL Project, http://www.openssl.org/) - The OpenSSL Toolkit (OpenSSL Shared Library)
  • sdcidle.dll (by SupportSoft) - SupportSoft (Idle DLL)
  • sprtcmd.exe (by SupportSoft) - SupportSoft sprtcmd
  • sprtevent.dll - SupportSoft sprtevent
  • sprtfod.dll - SupportSoft sprtfod (sprtfod)
  • sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • ssClearCache.exe
  • ssleay32.dll (by The OpenSSL Project, http://www.openssl.org/)
  • sunrise_authenticator.exe
  • sunrise_internet_assistant.exe - SupportSoft Container
  • sunrise_internet_assistant_nm.exe
  • tgshell.exe - SupportSoft Software Protection Shell
  • wificfg.exe - SupportSoft, Inc. wificfg (wificfg)

Program behaviorsBehaviors exhibited

  • sprtsvc.exe runs as a service named 'sprtsvc_TalkTalk' (sprtsvc_TalkTalk) "SupportSoft Sprocket Service".
Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'TalkTalk' which loads as "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk.
3 Windows Firewall Allowed Programs
  • sunrise_internet_assistant_nm.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\agent\bin\bcont_nm.exe'.
  • sunrise_internet_assistant.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\agent\bin\bcont.exe'.
  • sprtcmd.exe is added as a firewall exception for 'C:\Program Files\TalkTalk\bin\sprtcmd.exe'.

How do I remove Sunrise internet assistant?

Quickly and completely remove Sunrise internet assistant from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Sunrise internet assistant from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Sunrise internet assistant, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Sunrise internet assistant.

Win 7 (SP1) 63%
Win XP 13%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 7%
Keep it 93%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 62.50%
Windows Vista 25.00%
Windows XP 12.50%
Which OS releases does it run on?
Windows 7 Home Premium 62.50%
Windows Vista Home Premiu... 25.00%
Microsoft Windows XP 12.50%

Distribution by countryGeography

58.33% of installs come from Switzerland
Which countries install it?
  Switzerland 58.33%
  United States 41.67%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 42.86%
Acer 28.57%
Medion 14.29%
Dell 14.29%
Common models
MEDION P961x 14.29%
HP Pavilion dv7 Notebook ... 14.29%
Hewlett-Packard Compaq Pr... 14.29%
Dell Dell DM061 14.29%
Compaq-Presario WK688AA-U... 14.29%
Acer Aspire M3900 14.29%


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