77,019,263 programs installed

Should I remove Remtek Systems LTD Online Assistance?

What percent of users and experts removed it?
65% remove it35% keep it
Overall Sentiment
Fair
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0011%
Lifespan of installation (until removal)
< 89.73 days
886.94 days >
Average installed length: 466.02 days

Versions

VersionDistribution
6.3.374 81.25%
6.2.340 18.75%

Other programs by LogMeIn

Remtek Systems LTD Online Assistance

What is Remtek Systems LTD Online Assistance?

Remtek Systems LTD Online Assistance is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows Connect to SupportMart to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.

Overview

The most common release is 6.3.374, with over 98% of all installations currently using this version. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. Many users end up uninstalling this after less than a month of it being installed. The setup package generally installs about 8 files and is usually about 6.62 MB (6,945,950 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{51B45305-3996-490B-BE32-6F9800CD43C5}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 6.62 MB

Program filesFiles installed by Remtek Systems LTD Online Assistance

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rahook.dll - LogMeIn Rescue Calling Card Hook DLL
  • rahook9x.dll
  • rescue.dll - LogMeIn Rescue Calling Card DLL
  • rarcc.dll - LogMeIn Rescue (LogMeIn Rescue RARCC DLL)
  • unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))

Program behaviorsBehaviors exhibited

Service
  • CallingCard.exe runs as a service named 'LogMeIn Rescue (c020cacf-f8f8-43e7-8ead-b7ff85665d38)' (LMIRescue_c020cacf-f8f8-43e7-8ead-b7ff85665d38).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

How do I remove Remtek Systems LTD Online Assistance?

Quickly and completely remove Remtek Systems LTD Online Assistance from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Remtek Systems LTD Online Assistance from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Remtek Systems LTD Online Assistance, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Remtek Systems LTD Online Assistance.

OS VERSIONS
Win 8 56%
Win 7 (SP1) 44%
 
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
 
USER ACTIONS
Uninstall it 65%
Keep it 35%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 8 56.25%
Windows 7 43.75%
Which OS releases does it run on?
Windows 7 Home Premium 37.50%
Windows 8.1 37.50%
Windows 8 18.75%
Windows 7 Professional 6.25%

Distribution by countryGeography

73.68% of installs come from United Kingdom
Which countries install it?
  United Kingdom 73.68%
  United States 26.32%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
ASUS 50.00%
Samsung 25.00%
Hewlett-Packard 16.67%
Toshiba 8.33%
Common models
ASUSTeK X551CA 13.33%
ASUSTeK K73E 6.67%
ASUSTeK K54C 6.67%
TOSHIBA SATELLITE PRO C85... 6.67%
Samsung RV411/RV511/E3511... 6.67%
Samsung RC420/RC520/RC720 6.67%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com

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