Online Support
Overview
Online Support is a software program developed by LogMeIn. The most common release is 7.8.658, with over 98% of all installations currently using this version. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 12 files and is usually about 7.63 MB (8,003,100 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 50% of users of Online Support come from the United States, it is also popular in United Kingdom.
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.63 MB
Files installed by Online Support
-
CallingCard.exe - LogMeIn Rescue Calling Card
-
ra64app.exe - LogMeIn Rescue GUI Launcher
-
rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
-
rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
-
rahook9x.dll
-
rarcc.dll - LogMeIn Rescue RARCC DLL
-
RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCardskunb65' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\kunb65\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.
How do I remove Online Support?
You can uninstall Online Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Online Support, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Online Support.
OS VERSIONS
Win 7 (SP1) 40%
Win Vista (SP2) 20%
|
|
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 43%
Keep it 57%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
40.00% |
|
| Windows 10 |
40.00% |
|
| Windows Vista |
20.00% |
|
Which OS releases does it run on? |
| Windows 7 Home Premium |
40.00% |
|
| Windows 10 Home |
40.00% |
|
| Windows Vista Home Premiu... |
20.00% |
|
Geography
50.00% of installs come from the United States
Which countries install it?
| United States |
50.00% |
| United Kingdom |
50.00% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
66.67% |
|
| Hewlett-Packard |
33.33% |
|
Common models |
| LENOVO 1037 |
25.00% |
|
| Hewlett-Packard CQ1140UK |
25.00% |
|
| Dell Inspiron 1545 |
25.00% |
|
| Dell Dell XPS420 |
25.00% |
|
About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com