Microsoft Easy Assist v2
What is Microsoft Easy Assist?
Microsoft Easy Assist allows a Microsoft support professional in another location view your computer screen and work on your computer over a secure connection.
About (from Microsoft)
By using the Microsoft Easy Assist service, you agree that during this session, the support professional may start the recording function. This will result in your communications being recorded and logged by Microsoft Easy Assist. You may request that a link to this recording be e-mailed to you after the session. If yo... Read more
Overview
The most common release is 8.1.6416.0, with over 98% of all installations currently using this version. The primary executable is named SupportConsole.exe. The setup package generally installs about 28 files and is usually about 11.72 MB (12,289,000 bytes).
Program details
URL: support.microsoft.com/easyassist
Installation folder: C:\Program Files\Microsoft Easy Assist\Console\8.1.6416.0\
Uninstaller: MsiExec.exe /I{326957C7-83FD-4550-A59A-849B7B4297DE}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 11.72 MB
Files installed by Microsoft Easy Assist v2
| Program executable: | SupportConsole.exe |
| Name: | Microsoft Easy Assist |
| Path: | C:\Program Files\Microsoft Easy Assist\Console\8.1.6416.0\SupportConsole.exe |
| MD5: | 53809461b1eac36ac2356e66980d2f2c |
Additional files:
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RtcEARouter.dll - Microsoft Office Live Meeting 2007 (Microsoft Easy Assist Router)
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AppShare.dll - Microsoft Easy Assist 2.0 (Microsoft Easy Assist AppShare)
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CollabHook.EA.dll - Microsoft Easy Assist Collaborate Hook
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Collaborate.dll - Microsoft Easy Assist Collaborate
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Support_Resources_cs_cz.dll - Microsoft Easy Assist
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Support_Resources_da_dk.dll
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Support_Resources_de_de.dll
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Support_Resources_el_gr.dll
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Support_Resources_en_us.dll
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Support_Resources_es_es.dll
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Support_Resources_fi_fi.dll
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Support_Resources_fr_fr.dll
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Support_Resources_hu_hu.dll
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Support_Resources_it_it.dll
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Support_Resources_ja_jp.dll
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Support_Resources_ko_kr.dll
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Support_Resources_nb_no.dll
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Support_Resources_nl_nl.dll
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Support_Resources_pl_pl.dll
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Support_Resources_pt_br.dll
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Support_Resources_pt_pt.dll
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Support_Resources_ro_ro.dll
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Support_Resources_ru_ru.dll
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Support_Resources_sv_se.dll
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Support_Resources_zh_cn.dll
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Support_Resources_zh_tw.dll
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SupportConsole.exe
How do I remove Microsoft Easy Assist?
You can uninstall Microsoft Easy Assist from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Microsoft Easy Assist v2, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Microsoft Easy Assist.
USER ACTIONS
 |
Uninstall it 10%
Keep it 90%
|
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GLOBAL RANK
 #5,652
|
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REACH
~0.08%
PC installation base
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
64.23% |
|
| Windows Vista |
18.51% |
|
| Windows 10 |
9.59% |
|
| Windows XP |
7.43% |
|
| Windows Server 2003 |
0.24% |
|
Which OS releases does it run on? |
| Windows 7 Home Premium |
38.20% |
|
| Windows 7 Professional |
15.99% |
|
| Windows Vista Home Premiu... |
14.54% |
|
| Microsoft Windows XP |
7.48% |
|
| Windows 7 Ultimate |
6.52% |
|
| Windows 10 Home |
4.41% |
|
Geography
85.77% of installs come from the United States
Which countries install it?
| United States |
85.77% |
| Canada |
3.79% |
| United Kingdom |
3.06% |
| Australia |
1.11% |
| Israel |
0.65% |
| France |
0.61% |
| Brazil |
0.50% |
| Germany |
0.50% |
| India |
0.42% |
| Netherlands |
0.27% |
| Ireland |
0.27% |
| Italy |
0.27% |
| Norway |
0.23% |
| Singapore |
0.15% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
39.30% |
|
| Hewlett-Packard |
36.18% |
|
| Toshiba |
6.70% |
|
| Acer |
5.97% |
|
| GIGABYTE |
3.12% |
|
| Intel |
2.02% |
|
| ASUS |
1.84% |
|
| Gateway |
1.38% |
|
| American Megatrends |
1.01% |
|
| Sony |
0.92% |
|
| Samsung |
0.83% |
|
| Apple |
0.73% |
|
Common models |
| HP Pavilion dv7 Notebook ... |
7.36% |
|
| Dell Inspiron 530 |
6.04% |
|
| HP Pavilion dv6 Notebook ... |
5.09% |
|
| Dell Inspiron 1545 |
3.21% |
|
| Dell Dell DM061 |
2.64% |
|
| Dell Inspiron 530s |
2.45% |
|
About Microsoft
Microsoft Corporation develops, manufactures, licenses and supports a variety of products and services related to computing.
Publisher URL: www.microsoft.com