Should I remove LiveSupport?
What percent of users and experts removed it?
66% remove it34% keep it
What do people think about it?
(click star to rate)
How common is it?
Global Rank #6,585
United States Rank #11,544
Reach 0.0671%
Lifespan of installation (until removal)
< 14.44 days
425.88 days >
Average installed length: 223.77 days
Versions
| Version | Distribution |
| 1.2.8.0 |
55.63% |
|
| 1.2.7.0 |
26.91% |
|
| 1.2.5.0 |
7.48% |
|
| 1.2.2 |
2.27% |
|
| 1.2.1 |
2.12% |
|
| 1.2.0 |
2.95% |
|
| 1.1.9 |
2.65% |
|
Other programs by PC Utilities Software Limited
Rankings
- #6,580 Mozilla Thunderbird 17.0.7 (x86 en-US)
- #6,581 AnyToISO by CrystalIdea Software
- #6,582 Paragon Backup & Recovery 2012 Free
- #6,583 VirusTotal Uploader 2.2
- #6,584 PCSUITE SHREDDER by Markement GmbH
- #6,585 LiveSupport by PC Utilities Software Limited
- #6,586 CLICKBIOSII by MSI Co., LTD
- #6,587 Democracy 3 by Positech Games
- #6,588 vReveal 3 by MotionDSP
- #6,589 MTP Porting Kit by Microsoft
- #6,590 Movie Mode by GenTechnologies Apps
LiveSupport
from PC Utilities Software Limited
What is LiveSupport?
Charges the user hundreds of dollars to provide remote technical support. LiveSupport is typically bundled by the company's 'PC Optimization' software including OptimizerPro, Driver Pro or another PC Utilities product. It will add a little icon as a toolbar and deskband, a picture of a support representative in the bottom of the screen or attached to the Window in focus. When the user clicks on this icon it will pop-up a Window to call a technical support phone number or to run a 'System Check'.
About (from PC Utilities Software Limited)
Our Certified Trained Technicians are standing by waiting to assist you resolve all of your PC issues, being both Hardware and Software related. Troubleshooting network related issues like sharing, configuration, port forwarding etc., Set up Internet connections, firewall, and security software, Support for a new net... Read more
Overview
The most used version is 1.2.8.0, with over 98% of all installations currently using this version. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is livesupport.exe. A vast majority of those who have this installed end up removing it just after a couple weeks. The software installer includes 4 files and is usually about 2.26 MB (2,374,857 bytes).
- Starts automatically
- Installed as part of a co-bundle
- Many experts agree, if you don't use it you should remove it!
LiveSupport has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.
Program details
URL: www.pcutilitiespro.com/livesupport.php
Installation folder: C:\Program Files\LiveSupport\
Uninstaller: "C:\Program Files\LiveSupport\unins000.exe"
Estimated size: 2.26 MB
Files installed by LiveSupport
| Program executable: | livesupport.exe |
| Name: | LiveSupport |
| Path: | C:\Program Files\livesupport\livesupport.exe |
| MD5: | 6abf70eca931d84cbc5a137784c2515f |
Additional files:
-
LiveSupport_deskband_x32.dll - LiveSupport (LiveSupport Toolbar)
-
LiveSupport_deskband_x64.dll
-
unins000.exe - Setup/Uninstall
Behaviors exhibited
Startup File (User Run)
- LiveSupport.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LiveSupport' and executes as "C:\Program Files\LiveSupport\LiveSupport.exe" /noshow /log.
Windows Firewall Allowed Program
- LiveSupport.exe is added as a firewall exception for 'C:\Program Files\LiveSupport\LiveSupport.exe'.
How do I remove LiveSupport?
You can uninstall LiveSupport from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program LiveSupport, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove LiveSupport.
- If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.
OS VERSIONS
Win 7 (SP1) 53%
Win 7 0%
|
|
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 66%
Keep it 34%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
64.32% |
|
| Windows 10 |
29.40% |
|
| Windows XP |
3.70% |
|
| Windows Vista |
2.57% |
|
Which OS releases does it run on? |
| Windows 7 Ultimate |
24.13% |
|
| Windows 7 Home Premium |
22.39% |
|
| Windows 7 Professional |
12.18% |
|
| Windows 8.1 |
8.70% |
|
| Windows 8 |
4.92% |
|
| Windows 8.1 Pro |
4.08% |
|
Geography
21.10% of installs come from the United States
Which countries install it?
| United States |
21.10% |
| Brazil |
5.18% |
| Indonesia |
3.30% |
| France |
3.15% |
| India |
2.78% |
| Italy |
2.78% |
| Mexico |
2.55% |
| Saudi Arabia |
2.55% |
| MA |
2.40% |
| Netherlands |
2.10% |
| Germany |
2.10% |
| Canada |
2.03% |
| Romania |
1.73% |
| United Kingdom |
1.73% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
27.58% |
|
| Acer |
17.72% |
|
| Dell |
16.20% |
|
| ASUS |
11.38% |
|
| Toshiba |
9.51% |
|
| Samsung |
5.63% |
|
| Lenovo |
5.40% |
|
| GIGABYTE |
3.76% |
|
| Intel |
2.11% |
|
| Medion |
0.70% |
|
Common models |
| HP Pavilion g6 Notebook P... |
8.45% |
|
| HP Pavilion dv6 Notebook ... |
3.66% |
|
| Dell Inspiron 3521 |
3.10% |
|
| TOSHIBA Satellite C660 |
2.82% |
|
| HP 2000 Notebook PC |
2.82% |
|
| ASUS All Series |
2.25% |
|