77,019,263 programs installed

Should I remove HomeTrak Live Customer Support?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
Excellent
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0003%

Versions

VersionDistribution
6.2.333 100.00%

Other programs by LogMeIn

HomeTrak Live Customer Support

What is HomeTrak Live Customer Support?

HomeTrak Live Customer Support is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows support technichians to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.

Overview

Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 8 files and is usually about 7.62 MB (7,987,689 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{6E130AA1-84B4-4E36-8E91-2F242E011784}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.62 MB

Program filesFiles installed by HomeTrak Live Customer Support

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - LogMeIn Rescue Calling Card DLL
  • rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • ICSAgent32.dll - Intel® Connect Service (Intel® Connect Service Agent Library)
  • unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))

Program behaviorsBehaviors exhibited

Service
  • CallingCard.exe runs as a service named 'LogMeIn Rescue (0c1039d9-68f2-4ebd-81a6-ff078cf17aa2)' (LMIRescue_0c1039d9-68f2-4ebd-81a6-ff078cf17aa2).

How do I remove HomeTrak Live Customer Support?

Quickly and completely remove HomeTrak Live Customer Support from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall HomeTrak Live Customer Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HomeTrak Live Customer Support, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HomeTrak Live Customer Support.

OS VERSIONS
Win 7 (SP1) 50%
Win 8 50%
 
HOW IT RUNS
Windows Service? Yes
(Installs a service)
 
USER ACTIONS
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 50.00%
Windows 8 50.00%
Which OS releases does it run on?
Windows 10 Home 25.00%
Windows 7 Professional 25.00%
Windows 7 Ultimate 25.00%
Windows 8.1 Pro 25.00%

Distribution by countryGeography

90.00% of installs come from the United States
Which countries install it?
  United States 90.00%
  Canada 10.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 50.00%
ASUS 50.00%
Common models
Hewlett-Packard p7-1517c 33.33%
HP Compaq 6000 Pro SFF PC 33.33%
ASUSTeK X202E 33.33%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com

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