74,139,804 programs installed

Should I remove Helpdesk?

What percent of users and experts removed it?
6% remove it94% keep it
Overall Sentiment
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How common is it?
Reach <0.001%


6.3.374 100.00%

Other programs by LogMeIn



Helpdesk is a program developed by LogMeIn. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 7 files and is usually about 6.62 MB (6,945,950 bytes). A majority of the PCs this is running on, most OS versions are Windows XP. While about 83% of users of Helpdesk come from the United States, it is also popular in BG.

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{51B45305-3996-490B-BE32-6F9800CD43C5}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 6.62 MB

Program filesFiles installed by Helpdesk

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - LogMeIn Rescue Calling Card DLL
  • rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))

Program behaviorsBehaviors exhibited

  • CallingCard.exe runs as a service named 'LogMeIn Rescue (c020cacf-f8f8-43e7-8ead-b7ff85665d38)' (LMIRescue_c020cacf-f8f8-43e7-8ead-b7ff85665d38).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

How do I remove Helpdesk?

Quickly and completely remove Helpdesk from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Helpdesk from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Helpdesk, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Helpdesk.

Auto-starting? Yes
(Found in the run registry)
Uninstall it 6%
Keep it 94%
Windows XP

Distribution by countryGeography

83.33% of installs come from the United States
Which countries install it?
  United States 83.33%
  BG 16.67%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com


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