Get Help Now
What is Get Help Now?
This is a white-labeled LogMeIn branded support and remote access utility of LogMeIn Rescue that uses a proprietary remote desktop protocol over transmitted via SSL that provides support technichians to connect to the remote desktop. The software it typically used to provide custom PC support to remotely view, diagnose and fix an end users computer.
Overview
The most common release is 6.3.374, with over 98% of all installations currently using this version. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 16 files and is usually about 9.01 MB (9,443,899 bytes).
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{51B45305-3996-490B-BE32-6F9800CD43C5}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 9.01 MB
Files installed by Get Help Now
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CallingCard.exe - LogMeIn Rescue Calling Card
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ra64app.exe - LogMeIn Rescue GUI Launcher
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rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
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LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
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rahook9x.dll
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rarcc.dll - LogMeIn Rescue RARCC DLL
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Unattended.exe
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unlock.dll
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unlock64.dll
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rahook.dll
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RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
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LMISupport7x32.dll
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LMISupport7x64.dll
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LMISupportM32.exe
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LMISupportM64.exe
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unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCardskunb65' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\kunb65\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\ATSCallingCard\CallingCard.exe'.
How do I remove Get Help Now?
You can uninstall Get Help Now from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Get Help Now, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Get Help Now.
OS VERSIONS
Win Vista (SP2) 33%
Win 10 33%
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WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
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USER ACTIONS
 |
Uninstall it 7%
Keep it 93%
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Windows
Which Windows OS versions does it run on?
| Windows Vista |
33.33% |
|
| Windows 7 |
33.33% |
|
| Windows 10 |
33.33% |
|
Which OS releases does it run on? |
| Windows 7 Home Premium |
33.33% |
|
| Windows 8.1 |
33.33% |
|
| Windows Vista Home Basic |
33.33% |
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Geography
66.67% of installs come from the United States
Which countries install it?
| United States |
66.67% |
| United Kingdom |
33.33% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
66.67% |
|
| Acer |
33.33% |
|
Common models |
| Dell Inspiron 530 |
33.33% |
|
| Dell Inspiron 3647 |
33.33% |
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| Acer Aspire 5336 |
33.33% |
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About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com