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Should I remove Crystal Report?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
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How common is it?
Global Rank #40,068
United States Rank #21,524
Reach 0.0026%


1.0.0 100.00%

Crystal Report


Crystal Report is a software program developed by Blackbaud. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 32 files. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows XP. While about 98% of users of Crystal Report come from the United States, it is also popular in Singapore.

Program detailsProgram details

Installation folder: C:\Program Files\common files\bitdefender\bitdefender management agent
Uninstaller: MsiExec.exe /I{F8B2F6A2-1429-44EF-A604-81CEF70B82CA}
(The Windows Installer is used for the installation, maintenance, and removal.)
Language: English (United States)

Program filesFiles installed by Crystal Report

  • bdemagent.exe (by BitDefender) - BitDefender Management Server (BitDefender Enterprise Agent Service)
  • bdemagentgui.exe (by BitDefender) - Graphical User Interface for BitDefender Enterprise Client
  • bdemagentps.dll - BitDefender Enterprise Agent ProxyStub
  • tcpmsgsys.dll - TCP Messaging System Library
  • apsadminhelper8.dll (by Business Objects) - BusinessObjects Enterprise
  • cjson.dll (by McAfee) - McAfee Telemetry (CJson Library)
  • enterpriseframework.dll (by Business Objects)
  • fmpmgmtextn.dll (by McAfee) - McAfee® Product Improvement Program (McAfee FMP Enterprise Mgmt Extension)
  • infostor.dll
  • libeay32.dll (by The OpenSSL Project) - SSLeay encryption library
  • log_xn_system.dll
  • loglib.dll - McAfee Telemetry Logger
  • lua51.dll - McAfee® Telemetry (Lua Language Run Time)
  • luabind.dll
  • mctelcomutils.dll - McAfee Telemetry Common Utils
  • mctelcre.dll - McAfee Telemetry Content Rule Engine
  • mctelpplogextn.dll - McAfee Telemetry Content Rule Engine Extn
  • mctelsvc.exe - McAfee Telemetry Service
  • mctelsysevtextn.dll
  • mctelsyspropextn.dll
  • mctelupd.exe - McAfee Telemetry Updater
  • mctelupldr.dll - McAfee Telemetry Uploader
  • msvcp100.dll (by Microsoft) - Microsoft® Visual Studio® 2010 (Microsoft® C Runtime Library)
  • msvcr100.dll (by Microsoft)
  • pluginmanager.dll
  • python27.dll (by Python Software Foundation) - Python (Python Core)
  • secenterprise.dll - secEnterprise Plugin
  • secldap.dll
  • secsso.dll
  • secwinad.dll
  • secwindowsnt.dll
  • sqlite3.dll - SQLite3 C Library

Program behaviorsBehaviors exhibited

2 Services
  • bdemagent.exe runs as a service named 'BitDefender Management Agent' (BitDefender Management Agent) "BitDefender Management Agent".
  • mctelsvc.exe runs as a service named 'McAfee Product Improvement Program' (Telemetryserver) "McAfee Product Improvement Program Service".

How do I remove Crystal Report?

Quickly and completely remove Crystal Report from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Crystal Report from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Crystal Report, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Crystal Report.

Win 7 (SP1) 81%
Win 7 3%
Windows Service? Yes
(Installs a service)
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 83.87%
Windows XP 6.45%
Windows 8 6.45%
Windows Vista 3.23%
Which OS releases does it run on?
Windows 7 Professional 70.97%
Microsoft Windows XP 6.45%
Windows 7 Ultimate 6.45%
Windows 8 Pro 6.45%
Windows 7 Enterprise 3.23%
Windows 7 Home Premium 3.23%

Distribution by countryGeography

98.11% of installs come from the United States
Which countries install it?
  United States 98.11%
  Singapore 1.89%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 54.84%
Hewlett-Packard 25.81%
Lenovo 9.68%
Apple 3.23%
Toshiba 3.23%
Sony 3.23%
Common models
Dell OptiPlex 360 6.67%
Dell Dell System XPS L3... 6.67%
Dell Computer Latitude D6... 3.33%
Apple Inc. MacBook7,1 3.33%
Dell OptiPlex 3020 3.33%
Dell Latitude E6400 3.33%


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