77,019,263 programs installed

Should I remove BT Business Broadband Desktop Help?

What percent of users and experts removed it?
19% remove it81% keep it
Overall Sentiment
Good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #24,858
Reach 0.0079%
Lifespan of installation (until removal)
< 611.68 days
1338.82 days >
Average installed length: 703.45 days

Typically installed together

Other programs by BT Group plc

BT Business Broadband Desktop Help

What is BT Business Broadband Desktop Help?  (from BT Group plc)

Desktop Help can only detect and solve problems if you already have it installed on your PC. It will not install on to your PC if you have an existing problem on your line or with your Broadband network.

Overview

BT Business Broadband Desktop Help is a software program developed by BT Group plc. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 3 files and is usually about 2.82 MB (2,958,796 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows Vista (SP2). While about 93% of users of BT Business Broadband Desktop Help come from United Kingdom, it is also popular in the United States and Spain.

Program detailsProgram details

URL: btbusiness.custhelp.com/app/answers/detail/a_id/9562/~/where-can-i-download-bt-broadband-desktop-help%3F
Installation folder: C:\Program Files\bt business broadband desktop help\btbb
Uninstaller: C:\Program Files\BT Business Broadband Desktop Help\btbb\unBTBDH.exe
Estimated size: 2.82 MB

Program filesFiles installed by BT Business Broadband Desktop Help

  • unBTBDH.exe
  • BTHelpBrowser.exe (by Alcatel-Lucent) - mcci+McciBrowser
  • BTHelpNotifier.exe (by Alcatel-Lucent) - mcci+McciTrayApp

Program behaviorsBehaviors exhibited

Scheduled Task
  • BTHelpBrowser.exe is scheduled as a task with the class '{F4461EAA-52A1-4393-A26C-6EC69A971498}' (runs on registration).
Startup File (All Users Run)
  • BTHelpNotifier.exe is loaded in the all users (HKLM) registry as a startup file name 'btbb_McciTrayApp' which loads as "C:\Program Files\BT Business Broadband Desktop Help\btbb\BTHelpNotifier.exe".
2 Windows Firewall Allowed Programs
  • BTHelpNotifier.exe is added as a firewall exception for 'C:\Program Files\BT Business Broadband Desktop Help\btbb\BTHelpNotifier.exe'.
  • BTHelpBrowser.exe is added as a firewall exception for 'C:\Program Files\BT Business Broadband Desktop Help\btbb\BTHelpBrowser.exe'.

How do I remove BT Business Broadband Desktop Help?

Quickly and completely remove BT Business Broadband Desktop Help from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall BT Business Broadband Desktop Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program BT Business Broadband Desktop Help, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove BT Business Broadband Desktop Help.

OS VERSIONS
Win 7 (SP1) 52%
Win XP 1%
 
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
 
USER ACTIONS
Uninstall it 19%
Keep it 81%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 54.95%
Windows Vista 18.02%
Windows XP 15.32%
Windows 8 11.71%
Which OS releases does it run on?
Windows 7 Home Premium 32.11%
Windows 7 Professional 16.51%
Microsoft Windows XP 13.76%
Windows Vista Home Premiu... 12.84%
Windows 7 Ultimate 6.42%
Windows 8.1 Pro 3.67%

Distribution by countryGeography

92.92% of installs come from United Kingdom
Which countries install it?
  United Kingdom 92.92%
  United States 4.42%
  Spain 0.88%
  Netherlands 0.88%
  Canada 0.88%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 37.50%
Hewlett-Packard 36.11%
Acer 12.50%
ASUS 5.56%
GIGABYTE 4.17%
Lenovo 2.78%
Gateway 1.39%
Common models
HP Pavilion g6 Notebook P... 2.91%
Dell OptiPlex 380 1.94%
LENOVO IdeaCentre B320 1.94%
Dell Studio 540 1.94%
TOSHIBA Satellite Pro C66... 0.97%
TOSHIBA Satellite L300 0.97%

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