77,019,263 programs installed

Should I remove Adv Support?

What percent of users and experts removed it?
19% remove it81% keep it
Overall Sentiment
Fair
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0006%

Versions

VersionDistribution
7.4.515 66.67%
7.0.454 33.33%

Other programs by LogMeIn

Adv Support

What is Adv Support?

Adv Support is a LogMeIn (white-label) branded support and remote access utility of LogMeIn Rescue that uses a proprietary remote desktop protocol over transmitted via SSL that provides support technichians to connect to the remote desktop. The software it typically used to provide custom PC support to remotely view, diagnose and fix an end users computer.

About  (from LogMeIn)

LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center. The online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online custo...  Read more

Overview

The most common release is 7.4.515, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 8 files and is usually about 10.91 MB (11,438,565 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{A22B8513-EA8C-46A1-9735-F5BE971C368D}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 10.91 MB

Program filesFiles installed by Adv Support

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
  • LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL

Program behaviorsBehaviors exhibited

Service
  • CallingCard.exe runs as a service named 'LogMeIn Rescue (8edf9b0d-4959-4047-a47e-ae893c7240e4)' (LMIRescue_8edf9b0d-4959-4047-a47e-ae893c7240e4).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '226_10354972239988' which loads as "C:\users\user\appdata\Local\LOGMEI~1\LMIR0001.tmp_r.bat".
Startup File (All Users Run)
  • CallingCard.exe is loaded in the all users (HKLM) registry as a startup file name 'Allin1Convert Search Scope Monitor' which loads as "C:\Program Files2\ALLIN1~2\bar\1.bin\8hsrchmn.exe" /m=2 /w /h.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

How do I remove Adv Support?

Quickly and completely remove Adv Support from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Adv Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Adv Support, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Adv Support.

OS VERSIONS
Win 7 (SP1) 56%
Win 8 44%
 
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
 
USER ACTIONS
Uninstall it 19%
Keep it 81%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 55.56%
Windows 8 44.44%
Which OS releases does it run on?
Windows 7 Home Premium 44.44%
Windows 8.1 33.33%
Windows 7 Ultimate 11.11%
Windows 10 Home 11.11%

Distribution by countryGeography

64.29% of installs come from the United States
Which countries install it?
  United States 64.29%
  United Kingdom 28.57%
  Australia 7.14%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 50.00%
Dell 25.00%
Alienware 12.50%
Acer 12.50%
Common models
Hewlett-Packard p6-2302ea... 22.22%
HP-Pavilion VD002AA-ABU s... 11.11%
HP Compaq 8100 Elite CMT ... 11.11%
Gateway SX2110G 11.11%
Dell Inspiron N7010 11.11%
Dell Inspiron 545 11.11%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com

commentsComments

user comment
No one has commented yet. Help others learn more about this software, share your comments.